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my cricut joy xtra connects and immediately disconnects when using bluetooth. have latest driver installed on windows 11. have turned all on and off but problem persists

helen jones 0 Reputation points
2026-03-01T14:39:31.57+00:00

cricut joy xtra connects via bluetooth but immediately disconects. have checked have latest bluetooth driver windows 11. has removed reconnected. have closed both down before attempting reconnection but problem persists.

Windows for home | Windows 11 | Devices and drivers
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  1. Q&A Assist
    2026-03-01T14:39:45.94+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Follow these steps in order on Windows 11 to troubleshoot a Bluetooth device that connects then immediately disconnects:

    1. Run the Bluetooth troubleshooter
    2. Verify Bluetooth is on and the Cricut is in pairing mode and close to the PC
      • Select Start > Settings > Bluetooth & devices.
      • Make sure Bluetooth is turned on.
      • Put the Cricut Joy Xtra into pairing mode according to its manual and keep it close to the PC while testing.
    3. Remove and re-add the Cricut Joy Xtra
      • Go to Start > Settings > Bluetooth & devices.
      • Find the Cricut Joy Xtra in the list, select More options (… ) > Remove device.
      • Turn the Cricut off and back on, put it in pairing mode.
      • Select Add device and pair it again.
    4. Check battery/power on the Cricut
      • Ensure the Cricut Joy Xtra has stable power (fully charged or properly powered).
      • Power it off for 30 seconds, then power it back on and try pairing again.
    5. Update Bluetooth drivers from Device Manager Even if the latest driver appears installed, force a check and, if needed, reinstall.
      • Select Start, type Device Manager, and open it.
      • Expand Bluetooth.
      • Right-click the Bluetooth adapter (may include the word “radio”) and select Update driver.
      • Select Search automatically for drivers and follow the prompts.
      • Restart the PC when finished.
    6. Check for Windows Updates
      • Select Start > Settings > Windows Update.
      • Select Check for updates and install all available updates.
      • Restart the PC and test the connection again.
    7. If the issue started after a recent update or driver change
      • Fully shut down the PC, turn off power at the PSU or unplug the power cable for a few minutes, then reconnect and boot again. This can clear certain hardware/firmware states that affect Bluetooth.

    If the Cricut still connects and immediately disconnects after these steps, test another Bluetooth device (for example, headphones or a mouse). If other devices also disconnect, the issue is likely with the PC’s Bluetooth stack or hardware; if only the Cricut fails, contact Cricut support for device-specific firmware or compatibility guidance.

    References:

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