need help in getting password back

Question

Hi,

I have an email address: ******@outlook.com

I forgot the password and am not able to find passward with the table. And I'm not able to login the the other email to get the code as I've left the company. Could you help me to find my email back?

Looking forward for your reply.

Regards

Cris

Answer 1

Hi Cris,

I see AI gave you the "most standard" method.

In reality, it is pretty much impossible to get it recovered with the recovery form method when you don't have the correct password, and don't have access to recovery contact email.

The most realistic method is ask your former company IT to temporarily reinstate your email if possible, so you can get the recovery code to access your outlook account. I am IT admin for our organization, I get such requests sometimes for former employees and I do that for them. So hopefully your IT would do the same for you. Once you regain access, you want to go to Security > Manage how I sign in to update those contacts. It is never a good idea to use work/school email as your contact, because you technically don't own those email adresses and they can be taken away due to circumstance changes.

Answer 2

To regain access to the Outlook (Microsoft) email account when the password is forgotten and the recovery email is a company address that is no longer accessible, use the standard Microsoft account recovery options:

1. Try normal password reset
   • Go to the Microsoft account sign-in page for that Outlook address.
   • On the password screen, select Forgotten your password?.
   • Enter the Outlook email address and select Next.
   • If any verification options (phone, alternate email, etc.) are still accessible, choose one to receive a code and complete the reset.
   • Detailed steps are in Reset a forgotten Microsoft account password.
2. If the usual reset options don’t work
   • If none of the verification options shown are accessible (for example, the old company email is the only option), use the Sign-in Helper tool mentioned in the documentation:
     • From the reset flow, when you can’t use the listed verification methods, follow the prompts to the Sign-in Helper tool.
   • Guidance is in:
     • I can't sign in to my Microsoft account
     • Help with the Microsoft account recovery form
3. Use the Microsoft account recovery form (if prompted)
   • If the system directs to the account recovery form, fill it out with as much accurate information as possible.
   • Recommendations from the guidance:
     • Use a device and location previously used to sign in to this Outlook account (home PC, usual network, etc.).
     • Provide a working alternate email (personal, friend, or newly created Outlook.com address) where Microsoft can contact about the recovery request.
     • Submit the form from here when prompted: Account recovery form.
   • Detailed instructions and tips are in Help with the Microsoft account recovery form.
4. If the username or account is reported as not existing
   • If the reset or recovery flow says the account doesn’t exist or the username isn’t recognized, follow the guidance in:
     • My username and password have stopped working
     • Forgotten your Microsoft account username
   • Use the Look up your username option with any phone number or alternate email that might be on the account.
5. Important limitations
   • If two-step verification was turned on and there is no access to any of the registered security methods (phone, email, authenticator), support agents cannot bypass these protections or manually reset the password. This is explicitly stated in the Microsoft account recovery guidance.
   • In that case, only successfully completing the recovery form with enough correct information can restore access.

For work or school accounts (Microsoft 365 / Azure AD) managed by a company, the documented path is to contact the organization’s administrator to reset the password. If this Outlook address was a personal Microsoft account, use the consumer account recovery steps above.

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References:

• I can't sign in to my Microsoft account
• Reset a forgotten Microsoft account password
• Help with the Microsoft account recovery form
• My username and password have stopped working
• Forgotten your Microsoft account username
• Add an email account to Outlook for Windows
• Forgot password to sign in to Microsoft 365, Intune, or Azure