Games keep on crashing.

Question

My games keep on crashing over and over and ive tried to fix it on my own but have no idea whats wrong with it and my gaming laptop is only 4 months old

Answer 1

Hi,

What is the laptop model?

Does this happen in a specific game or any game?

Thanks

Answer 2

Several common Windows issues can cause frequent game crashes, even on a new gaming laptop. Work through these targeted checks and fixes:

1. Check DirectX and 3D acceleration

• Some games crash if Direct3D/DirectDraw or 3D acceleration is unavailable or misconfigured.
• Run dxdiag (press Windows key, type dxdiag, press Enter).
  • On the Display tab, verify that DirectDraw Acceleration and Direct3D Acceleration are enabled.
  • If Approx. Total Memory is blank or N/A, or Direct3D/DirectDraw show as unavailable, follow the steps below.

2. Update graphics drivers Out-of-date or faulty video drivers are a frequent cause of crashes, especially in 3D games.

• Use Windows Update to check for driver updates:
  • Open Windows Update, select Check for updates, then install all important updates, including display drivers.
• If the Direct3D/DirectDraw options are unavailable or you see messages like “Your video adapter does not meet the game requirements,” update the GPU driver from Windows Update first, then from the laptop or GPU vendor if needed.

3. Install or repair DirectX If DirectX is missing or damaged, games that use Direct3D/DirectDraw can crash or fail to start.

• Install the latest DirectX End-User Runtimes as described in the DirectDraw/Direct3D article.
• If the installer reports issues, follow the guidance in the linked Knowledge Base article about installing updates/programs.

4. Close background programs and test Background utilities (overlays, antivirus, system tools) can interfere with games and cause crashes.

• Perform a clean startup so only essential services run, then test your games:
  • Follow the clean startup procedure referenced in the Direct3D article (it stops non‑Microsoft background programs that may conflict with games).
• If games stop crashing in a clean startup, re‑enable background apps one by one to find the culprit.

5. Watch for hybrid graphics and VSync issues (laptops with iGPU + dGPU) On some Windows 10 hybrid‑graphics systems, running games in windowed mode with VSync enabled can cause visible tearing and instability.

• If the laptop has both integrated and dedicated graphics:
  • Run the game in full‑screen mode instead of windowed/borderless.
  • Or disable VSync in the game’s graphics options and test.

6. Check for Windows and game component updates Missing or partially installed core components (.NET, Visual C++, DirectX, etc.) can cause crashes.

• Use Windows Update to install all important updates; some games require these core components to be correctly installed.
• If game setup or updates fail, try installing the game to a different folder or drive and clear temporary files:
  • Delete %temp% contents.
  • Try reinstalling the game in a different folder or on another drive if available.

7. Look for blue screens or system errors while gaming If the whole system restarts or shows a blue screen (BSOD) when running graphics‑heavy apps, it can indicate deeper video or memory issues.

• Symptoms like VIDEO_MEMORY_MANAGEMENT_INTERNAL (0x0000010E) or SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (0x000000C1) typically appear when running graphics‑intensive apps.
• If such stop codes appear, collect the error details and contact the laptop manufacturer’s support, as this can point to driver or hardware problems.

If, after updating Windows, GPU drivers, DirectX, and testing with a clean startup, games still crash regularly, the next step is to:

• Reinstall one affected game completely after clearing %temp% and trying a different install location.
• If crashes persist across multiple games, contact the laptop manufacturer for diagnostics, as a 4‑month‑old gaming laptop may still be under warranty and could have a GPU or memory fault.

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References:

• DirectDraw or Direct3D option is unavailable
• Hybrid graphics and Vsync results in graphic “tearing” in some games and apps on Windows 10
• Error message when you install a Microsoft game or mapping program
• You receive a Stop error on a Windows Vista-based computer or on a Windows Server 2008-based computer: "Stop error code 0x0000010E (VIDEO_MEMORY_MANAGEMENT_INTERNAL)" or "Stop error code 0x000000C1 (SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION)"