My friends account has been hacked

Question

His account has been hacked the hacker changed alias they changed his phone number and the account recovery form just doesn't work cause of the alias. Any Ideas?

Answer 1

Hey there! Nice to meet you!

I'm sorry your friend is experiencing this.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl