Logging in to Azure Portal fails: Error code: interaction_required

Question

Logging in to Azure Portal fails: Error code: interaction_required

Finn Roach 0

I get this error on logging in to Azure.

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

I have not logged in for some time. I imagine my tenant was disabled, but I just need to manage and create a new one, but have no ability to even sign in and do this.

Andreas Baumgarten 131K Reputation points MVP Volunteer Moderator

2026-03-01T21:04:26.2+00:00
Hi @Finn Roach ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

Login to https://entra.microsoft.com/

Go to Entra ID -> Overview, and click on Manage tenants

Create a new Tenant and get its Domain name

Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com

From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
VEMULA SRISAI 9,820 Reputation points Microsoft External Staff Moderator

2026-03-02T19:02:59.87+00:00

Hello Finn Roach,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 9,820 Reputation points Microsoft External Staff Moderator

2026-03-05T09:22:47.41+00:00

Finn Roach could you please provide the details in private message.

1 answer

Your answer

Andreas Baumgarten 131K Reputation points MVP Volunteer Moderator

2026-03-01T21:04:26.2+00:00

Hi @Finn Roach ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

Login to https://entra.microsoft.com/

Go to Entra ID -> Overview, and click on Manage tenants

Create a new Tenant and get its Domain name

Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com

From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
VEMULA SRISAI 9,820 Reputation points Microsoft External Staff Moderator

2026-03-02T19:02:59.87+00:00

Hello Finn Roach,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 9,820 Reputation points Microsoft External Staff Moderator

2026-03-05T09:22:47.41+00:00

Finn Roach could you please provide the details in private message.

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant backing the Azure subscription has been put into an inaccessible state due to inactivity.

Key points from the tenant lifecycle behavior:

When a tenant is marked inaccessible due to inactivity, sign-in to that tenant is blocked and the error you see is expected.
Administrators can request reactivation only within 20 days of the tenant entering this inactive state.
If the tenant remains inaccessible for more than 20 days, it is deleted and cannot be recovered.

To proceed:

If the tenant entered inactivity less than 20 days ago
- A tenant administrator must contact Microsoft support and request reactivation of the tenant.
- Use the global support phone numbers listed at the Microsoft support page referenced in the documentation.
- Do not open multiple support requests for the same issue; wait for the decision on the first case.
If the tenant has been inactive for more than 20 days
- The tenant will have been deleted and is not recoverable.
- In this case, a new tenant must be created and used going forward.
Alternative sign-in attempts (if still within the 20‑day window)
- Try accessing the Azure portal directly with the tenant identifier or tenant name in the URL, for example:
  - https://portal.azure.com/<TenantId>
  - https://portal.azure.com/<yourTenantName>.onmicrosoft.com
- If sign-in still fails with the same error, proceed with contacting Microsoft support as above.
If a new tenant is needed
- Sign in at https://entra.microsoft.com/ with the same Microsoft account (if it still works at the account level) and go to Entra ID → Overview → Manage tenants.
- Create a new tenant and note its domain name (for example, newtenant.onmicrosoft.com).
- Then access the Azure portal using the new tenant domain in the URL, for example: https://portal.azure.com/newtenant.onmicrosoft.com.
- Use this new tenant to manage Azure resources going forward.

If the account itself is locked out (for example, no global admin access or MFA issues) and not just the tenant, the Microsoft Data Protection teams can assist via a support ticket, but tenant reactivation still must occur within the 20‑day window.

References:

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Logging in to Azure Portal fails: Error code: interaction_required

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