I got charged twice from one sub in game pass pc

Question

I got charged twice from one sub in game pass pc

and i want to refund and keep my sub with me

Answer 1

To resolve being charged twice and keep the Game Pass PC subscription active, follow these steps:

1. Confirm it is really a duplicate charge
   • Sign in to your Microsoft account and review your order history and subscriptions to ensure there are two charges for the same Game Pass period and not separate months or separate accounts.
   • See guidance in “I've been charged twice” on checking recent months of order history and bank statements.
2. Check for multiple accounts using the same payment method
   • Go to your Microsoft account Payment options page and select Investigate to see if another Microsoft account (for example, a family member) is using the same card and generating the second charge.
3. Keep the active subscription you want
   • Decide which Game Pass subscription you want to keep (for example, the one on your main account).
   • Do not cancel the subscription you want to keep; leave recurring billing as desired so access is not interrupted.
4. Request a refund for the duplicate charge
   • If the duplicate charge is for a Microsoft subscription (Game Pass) on the same account:
     1. Go to https://account.microsoft.com/services and sign in with the account that was charged.
     2. Find the Game Pass subscription and select Manage.
     3. If needed, cancel or adjust only the extra/incorrect subscription.
     4. Then follow the refund process described in “How to get a refund on a Microsoft subscription” and “Get a refund for apps and games purchased from Microsoft Store”. For Game Pass, this is typically done via the refund request flow for Microsoft Store purchases.
   • If you were charged more than once for the same order, have your Microsoft account and order number ready and contact Microsoft Store Support as described in “Cancel an order or pre-order from Microsoft Store” under What if I have a duplicate charge for the same order?
     They can investigate the duplicate billing and issue a refund while leaving the valid subscription active.
5. If the duplicate charge is on a different store (e.g., bought via another retailer)
   • If one of the charges came from a third party (such as another store) and one from Microsoft, contact that retailer to cancel and refund their subscription, similar to the example in “How to resolve being billed on 2 separate charge accounts for the same thing”.
6. Monitor refund status
   • After submitting the refund request, monitor the status in your order history or the refund status page as described in “Check the status of your Microsoft Store return or refund”. Refunds typically take a few business days to be credited back to the payment method.

These steps allow keeping one active Game Pass subscription while requesting a refund for the extra/duplicate charge.

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References:

• I've been charged twice
• Cancel an order or pre-order from Microsoft Store
• How to get a refund on a Microsoft subscription
• How to investigate a billing charge from Microsoft
• Get a refund for apps and games purchased from Microsoft Store
• Check the status of your Microsoft Store return or refund
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A
• Game Pass refund - Microsoft Q&A