How do I find my password for outlllok?

Question

How do I find my password for outlook? My pc works wonderfully, but my phone and laptop will not allow me to sign on!

Answer 1

Hi, I'm John!

I suggest resetting the password, choosing the "I don't have any of these" option, and continuing with the form.

To reset your password, please follow these steps:

• Go to the Microsoft account recovery page: https://account.live.com/password/reset
• Select "I forgot my password", then click Next.
• Enter the email address or phone number linked to your Microsoft account and follow the on-screen instructions.
• If you don’t have access to any of the recovery options listed, click on “I don’t have any of these” and fill out the form as accurately as possible. Microsoft uses that information to verify your identity.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

Passwords cannot be viewed, only reset. To get back into Outlook on the phone and laptop, reset the Microsoft account password, then sign in with the new password on each device.

Follow these steps depending on the type of account:

1. If this is a personal Outlook.com / Hotmail / Live / MSN account
   1. Go to the Microsoft account password reset page: Reset a forgotten Microsoft account password or directly to Recover your account.
   2. Enter the email address, phone number, or Skype name used to sign in.
   3. Choose where to receive the security code (text, email, etc.), then select Next.
   4. Enter the code, then select Next.
   5. Create a new password and confirm it.
   6. On the phone and laptop, open Outlook and sign in with this new password when prompted.
2. If this is a work or school (Microsoft 365) account
   1. If self-service reset is allowed, go to https://passwordreset.microsoftonline.com/.
   2. Follow the prompts to verify identity and set a new password.
   3. If password reset is not allowed, contact the organization’s IT admin to reset it.
   4. After the password is changed, open Outlook on each device and sign in with the new password.
3. If Outlook on Windows still won’t send/receive after reset
   1. In Outlook, when prompted to sign in, enter the new password and complete any sign-in prompts.
   2. If Outlook shows a message like Please create an app password for Outlook on your email provider's site, follow the provider’s instructions to generate an app password and use that in Outlook instead of the normal password.

If the username or password still does not work after reset, use the Recover your account flow again and ensure the correct email address domain (for example, .com vs .co.uk) and spelling are used.

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References:

• How can I recover my password for Microsoft accounts, including Outlook.com, Hotmail, Live, MSN, Onenote, etc.?
• How to sign in to Outlook on the web
• I can't send or receive messages in Outlook
• My username and password have stopped working
• Add an email account to Outlook for Windows
• Updating your email account password.
• How to get and use app passwords
• Unable to change password in my Outlook - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A
• Can't add telephone number to my Microsoft 365 account - Microsoft Q&A
• Do you know how to fix the issue where Outlook keeps prompting for a password even though credentials are saved - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A