when I add my Bluetooth earbuds the sound is heard on 1 side of the ear buds

Question

my earbuds only play sound on 1 earbud when pairing my earbuds only one is connecting to my computer I can pair the other earbud but the computer pairs ut as a different device so I am not able to hear sound out of both left and the right they will not pair as a set of earbuds.

Answer 1

Hi, my name is Jan, and I'd like to help. It seems that the earbuds aren’t synchronized as a stereo set.

• Search for "Bluetooth". Select "Settings for Bluetooth & other devices". Select the all the device related to the earbuds from the list. Click "Remove Device." Tap "Yes."
• Perform a factory reset on your earbuds by following the reset steps in the user manual. This will restore them to default settings and ensure they pair together as a stereo set.
• Before searching the earbuds in Bluetooh. Make sure your earbuds is in pairing mode. Check your earbuds user manual for instructions on how to enable this mode. Then, try to reconnect your earbuds .

Answer 2

On Windows 11 this usually happens when each earbud is paired separately instead of as a single stereo device, or when Windows is set to mono/imbalanced audio.

Try these steps in order:

1. Check balance and mono settings
   1. Select Start > Settings > System > Sound.
   2. Under Output, select the Bluetooth earbuds.
   3. In Output settings, select Volume and make sure Left and Right are set to the same level (for example, both 100).
   4. Still in Sound, turn Mono audio off so Windows uses stereo.
2. Verify stereo audio format
   1. In Settings > System > Sound, under Output, select the Bluetooth earbuds.
   2. In Output settings, under Format, select 2 channels, 16 bit, 48000Hz (DVD Quality).
3. Remove all existing entries for the earbuds and re-pair as a set
   1. Put both earbuds in their charging case.
   2. Select Start > Settings > Bluetooth & devices > Devices.
   3. In the Audio section, select each entry related to the earbuds, choose Disconnect (if shown), then Remove device.
   4. Follow the manufacturer’s instructions to put the earbuds as a pair into pairing mode (usually: both in the case, lid open, hold the case button until the LED flashes).
   5. In Bluetooth & devices, select Add device > Bluetooth, wait for the earbuds to appear once as a single audio device, and select them.
   6. If Windows prompts to connect a second earbud or speaker, choose the option to connect it so they work as a stereo pair.
4. Test with another Bluetooth audio device
   1. Connect a different Bluetooth headset or speaker to the same PC.
   2. If stereo works correctly on the other device, the original earbuds may not be pairing correctly as a stereo set or may be faulty.

If the problem persists with multiple devices, update Bluetooth drivers and Windows, then repeat the remove/re-pair steps.

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References:

• Fix Bluetooth audio only playing in one channel
• Fix Bluetooth connected but no sound issue on Windows