I got a refund last year and canceled my account now $159 has come out of my bank account and need to by food, how so I do this ? Can’t find a phone number

Question

Money has been taken out of my account I cancel account last year when this happened

I need a refund how do I do this ? Need to buy food

Answer 1

Hi, thanks for reaching out.

You should sign in using the same Microsoft account through this link: https://go.microsoft.com/fwlink/?linkid=2246882

Once signed in, click “Investigate charge” at the top right, select the transaction, and submit it for review. The Microsoft billing team will verify the payment and contact you if a refund or further action is needed. This is the official way Microsoft handles unexpected charges and refunds.

Answer 2

For unexpected Microsoft 365 subscription charges and refund requests, the steps are:

1. Check which subscription was charged
   • Go to the Microsoft account Subscriptions page: Subscriptions.
   • Confirm which Microsoft 365 subscription is active and its billing date and amount.
   • If there is no subscription on that account, the charge may be on a different Microsoft account; use the guidance in How to investigate a billing charge from Microsoft (linked from the articles below) to identify it.
2. Understand why money was taken after cancellation
   • If the subscription was cancelled less than 2 days before the billing date, the renewal charge can still go through. The article explains that cancellations must be more than 2 days before the billing date; otherwise a payment may still be taken. You can confirm this by checking the subscription end date on the Subscriptions page.
3. Check if a refund is possible
   • For Microsoft 365, refund eligibility is determined after cancellation. The official guidance is:
     • First cancel the subscription.
     • Then use the self-help refund tool for Microsoft 365 on the How to get a refund on a Microsoft subscription page. Not all cancellations result in a refund.
   • If the subscription is already cancelled, sign in to your Order history page to see whether a refund entry appears for the recent charge. If there is no refund entry, it may be outside the refund eligibility period.
4. Request a refund
   • Follow the steps in How to get a refund on a Microsoft subscription for Microsoft 365. That page includes a self-help flow (“Start”) that walks through eligibility and, if allowed, submits the refund request online.
5. Track the refund
   • If a refund is approved, check its status on the Order history page. If the status shows that a refund was issued, the bank may still need a few days to post the money back.
6. If the charge is not recognized or seems fraudulent
   • Use the Manage your payments page from your Microsoft account dashboard (linked from the refund and billing-charge investigation articles) to investigate the charge.
   • If it is not tied to any of the Microsoft accounts that can be accessed, contact the bank or card issuer to dispute the transaction and ask about emergency options if money is needed immediately for essentials.
7. Contact Microsoft Support directly
   • Community forums and this guidance cannot access accounts or issue refunds. For urgent billing issues, use the official Contact – Microsoft Support path described in the Q&A references:
     • Go to Microsoft Support, sign in.
     • Choose Microsoft 365 & Office → Manage my subscription or Billing and Payment updates.
     • Select Chat with a support agent in your web browser or request a callback if offered.

Because this involves personal billing data and an urgent need for funds, contacting Microsoft Support plus the bank/card provider in parallel is the fastest way to resolve or temporarily relieve the impact of the charge.

---

References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A Help!
• Request a refund - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A