refund of payment

Question

Hi,

I have received office 365 through my university and was also charged for office 365 personal. I was not aware of the direct billing as I'm sure I didn't turn this feature on for in the past I've had to manually make payment to Microsoft rather than direct debit payments.

Can I please get a refund for the recent payment taken from my account. 19 February 2026 | Order number fc7a509e-6ec1-4531-880a-dc22884ec538 Microsoft 365 Personal AU$159.00, Subscription as I didn't agree to a direct debit payment. Thank you.

Answer 1

Hello, good day and thanks for your question. As you have an existing subscription, you will need to cancel it first and then you can go to https://account.microsoft.com/services/microsoft365/billing and try it from there or try to turn off the recurring billing at https://go.microsoft.com/fwlink/?linkid=2277073 and you can also follow the guided steps indicated from the link below.

https://support.microsoft.com/en-us/account-billing/turn-recurring-billing-on-or-off-for-a-microsoft-subscription-66f40aee-2317-f74b-40f9-2be7e92f0167

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

You can also request a call back by going to https://go.microsoft.com/fwlink/?linkid=2168171 in case you are having trouble cancelling and getting a refund.