how to refund an Xbox ultimate game pass subscription?

Question

how do I refund an Xbox ultimate game pass subscription?

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Moved from: Microsoft System Center | Other

Answer 1

To refund an Xbox Game Pass Ultimate subscription, cancel the subscription first, then request a refund if eligible.

1. Cancel the Game Pass Ultimate subscription
   1. Go to the Services & subscriptions page at https://account.microsoft.com/services and sign in with the Microsoft account used for Game Pass.
   2. Under Services & subscriptions, find the Game Pass Ultimate subscription.
   3. Select Manage.
   4. Choose Cancel subscription or Turn off recurring billing, then follow the prompts.
2. Request a refund
   1. After canceling, go to the Microsoft Store refund page for apps and games: Get a refund for apps and games purchased from Microsoft Store.
   2. Follow the guidance there or, for Xbox-related digital purchases, use the Xbox refund process at Request a refund for digital games.
   3. Select the recent Game Pass Ultimate charge and submit a refund request with the required details.

Refund eligibility depends on factors such as region, offer terms, and whether the subscription benefits have been used. In some countries, subscriptions may be eligible for prorated refunds; see Countries with prorated refunds for Microsoft subscriptions for details.

If online refund options are not available or the request cannot be submitted, contact Microsoft Support or Xbox Support as directed in the refund and subscription articles.

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References:

• How to get a refund on a Microsoft subscription
• Countries with prorated refunds for Microsoft subscriptions
• Get a refund for apps and games purchased from Microsoft Store
• How to request a refund for Microsoft Store games on a Windows PC
• Game Pass refund - Microsoft Q&A