UHRS blocked

Question

I down loaded the UHRS app on my android mobile but couldn't sign in. The account is disabled by the vendor. It advised to contact the vendor to fix the issue.

Answer 1

The message that the UHRS account is “disabled by the vendor” means access has been blocked on the service side, not on the Android device itself. This can only be resolved by the UHRS vendor or the organization that owns the UHRS tenant.

Actions to take:

1. Contact the UHRS vendor or the organization that provided the UHRS account and share the exact error text (“account is disabled by the vendor”). Only they can re‑enable the account in their system or in the associated Microsoft Entra ID tenant.
2. If this UHRS account is tied to a work or school Microsoft 365/Entra ID account and that account itself is disabled or blocked, the Microsoft 365/Entra administrator must unblock or re‑enable the account. For example:
   • If the account has been denied access to a mobile product (similar to Outlook Mobile “Access Denied”), only the IT administrator can unblock it.
   • If the underlying Microsoft account or Entra ID account is blocked due to unusual activity or verification issues, the admin may need to follow the organization’s standard account‑unblock or MFA reset process.
3. Do not keep retrying sign‑in repeatedly, as repeated failed attempts or verification retries can trigger additional security blocks.

Because the block is on the vendor side, there is no local setting or Android fix that will restore access; resolution requires vendor or tenant admin intervention.

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References:

• Access Denied: Login Error
• Why is my Microsoft Exchange account disabled?
• Common problems with two-step verification for a work or school account
• Troubleshoot Microsoft verification code issues