Ive got random BSoD becuase of 0x3B(0xC0000005, 0xFFFFF802CAC0CFFC, 0xFFFFD5805EAE08F0, 0x0) errors.

Question

I just recently formatted my PC and get these errors. Whats the issue? Its not that often but very annoying. Someone said that it happens because I have formatted my PC through web but not an USB stick.

here's the dump file: https://drive.google.com/file/d/1JAu-lnJDPRmko_wS0vxg5MwfHy25xh2u/view

Answer 1

Your minidump file just indicates generic Windows system errors, nothing specific as the cause of that crash.

If this is an on-going problem, do you have any more minidump files available that you can upload for analysis.

Answer 2

The 0x0000003B (SYSTEM_SERVICE_EXCEPTION) bugcheck on Windows is commonly associated with graphics or kernel-mode driver issues. On Windows 7/Server 2008 R2, Microsoft documented a specific 0x3B pattern caused by the Direct3D 9 (D3D9) runtime and the graphics kernel (dxgkrnl.sys) not validating parameters correctly. This led to invalid rectangle coordinates being passed and a divide-by-zero exception in kernel mode.

In that documented case, the crash occurred when running certain GPU-using applications (for example, Cyberlink YouCam) and was fixed by an update to the graphics stack.

For a modern Windows 11 system with random 0x3B crashes after a reinstall, the most relevant, supported actions based on this pattern are:

1. Update the display/GPU driver
   • Install the latest WHQL graphics driver from the GPU vendor (NVIDIA/AMD/Intel) rather than relying only on Windows Update.
   • If already on the latest, test with a previous stable version.
2. Ensure Windows is fully updated
   • Install all pending cumulative and driver updates from Windows Update, as similar graphics-stack fixes have historically been delivered via updates.
3. Check for OEM tuning/overclock utilities
   • On recent systems, OEM utilities that change power/clock profiles (for example, ASUS tools like Armoury Crate in a similar case) can destabilize the system and cause BSODs under light loads (browsing, video, etc.).
   • Temporarily uninstall or disable such utilities and test stability.
4. Test with and without hardware acceleration
   • In browsers and other apps that use GPU acceleration, disable hardware acceleration and see if 0x3B crashes stop. If they do, that strongly points to the graphics stack.
5. If crashes persist, analyze the dump
   • Use WinDbg to open the dump and check the faulting module and call stack. If the stack shows graphics components (D3D, dxgkrnl, GPU driver), focus on GPU drivers and related software.

The fact that Windows was installed via web reset vs. USB is not, by itself, a known cause of 0x3B; the pattern in the documented case and similar reports points instead to graphics/runtime or driver conflicts.

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References:

• "0x0000003B" Stop error when you run certain applications in Windows 7 or in Windows Server 2008 R2
• "0x0000003B" Stop error and losing remote session on remote server in Windows 7 or Windows Server 2008 R2
• Please check my minidumps, BSOD and shutdowns - Microsoft Q&A