I want to cancel my AZ-900 voucher request

Question

Hi Team,

I want to cancel my voucher request for the certification AZ-900. could you please do the needful. Reason: it is done by mistake, I am already holding az-900 certifications..

Answer 1

Voucher and exam appointments cannot be cancelled directly by the community or support forums; cancellation must be done through the exam scheduling/account portal or with the exam provider’s support.

If the AZ-900 voucher has already been used to schedule an exam appointment:

1. Go to the exam scheduling portal used (for Microsoft certifications this is typically via the Learn profile or Pearson VUE).
2. Reschedule or cancel the exam at least 24 hours before the scheduled time; otherwise, the voucher or fee will be forfeited. Details are described in the rescheduling and cancellation policy: if an exam is cancelled or rescheduled with less than 24 hours’ notice, the entire exam fee or voucher is forfeited.
3. If the voucher came from a specific offer (for example, a free certification exam offer from an event), note that missing the appointment without timely reschedule/cancellation usually forfeits the free exam benefit.

If the voucher has not yet been used to book an exam, or if there are issues cancelling:

1. Sign in to the Learn profile and go to the Certifications section to locate the exam appointment and follow the “Cancel” or “Reschedule” link, which redirects to the exam delivery provider’s site to complete the action.
2. If the voucher is tied to a special promotion (such as Ignite/Build free exam offers), review that offer’s FAQ and the Cancellation and Reschedule Policy to understand whether cancelling forfeits the voucher or if it can be reused.
3. If cancellation or voucher reinstatement is still needed beyond what the portal allows, contact the appropriate support channel:
   • Pearson VUE support if the voucher was redeemed there.
   • Microsoft Certification Support if the voucher is from a Microsoft promotional offer.

Community responders and this channel cannot access accounts or cancel vouchers on behalf of candidates; all changes must be done through the official portals or support.

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References:

• Reschedule and cancellation policies
• An Important Update on Microsoft Training and Certification
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• Microsoft Ignite Cloud Skills Challenge – November 2021: Free Certification Exam
• Microsoft Build Cloud Skills Challenge May 2022: Free Certification Exam