A charge of NZD 179 was made with description ‘Microsoft*Microsoft 36 Msbill.info sg’ but it is not showing in my Microsoft accounts. Please check which account is associated with my card.

Question

A charge of NZD 179 was made with description ‘Microsoft*Microsoft 36 Msbill.info sg’ but it is not showing in my Microsoft accounts. Please check which account is associated with my card.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

No one in the community or in this channel can see which Microsoft account is associated with a specific card, but there are built-in tools to investigate this type of charge.

Use these steps:

1. Go to the Manage your payments page of the Microsoft account dashboard: Manage your payments.
2. Sign in with any Microsoft account that might be using this card.
3. Next to the payment method, select Investigate. This will help identify which account and product the charge is for and whether it’s tied to a Microsoft 365 subscription or another service.
4. If the charge does not appear under that account’s Order history, repeat the process with any other Microsoft accounts that might be using the same card (including family members’ accounts).
5. To further verify, sign in to your order history at account.microsoft.com/billing and check for charges with status Completed or Redeemed in the relevant date range.

If the charge still cannot be found on any Microsoft account:

1. Use the guided troubleshooter for unrecognized charges: How to investigate a billing charge from Microsoft.
2. If the tools and support cannot locate the transaction on any account, contact the card issuer to dispute the charge as potentially fraudulent and ask about blocking the card and issuing a new one.

Microsoft support can only investigate further once contacted directly through the official support channels referenced in the articles.

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References:

• How to investigate a billing charge from Microsoft
• I've been charged twice
• View your Microsoft Store order history
• Unable to cancel your Microsoft subscription
• Troubleshoot buying issues with Microsoft Store
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A