Lockout, Global Administrator, MFA

Question

Hi, community

This is David,

Hope everything is going well.

I have an distressing situation about access Azure Portal with my Global Administrator User, my user is lock out due to MFA device code. I need to recovery it. I am not available to sign in in Azure Portal.

I have any break glass user or Azure access for Emergency cases :( The only only access that I have, it is a member user with any Administration privilegies to :

1. Submit a Support Ticket to put hands up for help.
2. Resetting MFA authentication on users in Microsoft Entra (I can review some information but no write)
3. Access and administrate resource on my subscription.

I had tried to contact the Global Customer phone line without successful but they redirect me to submit one ticket through Support and Support + troubleshooting blade.

Before this issue I was contacting support and communication was going smooth because I had case tracking id; but they aren't able to support without Ticket.I thing I had as last support resource ask solutions to one Microsoft Partner about case.

I am blocked, The problem that remains unsolved.

I would like to ask you for ideas or some else give one hands.

Thanks.