how to recover my account

Question

i can't recover my microsoft account. i have changed mobile number and i need help because this mail is everywhere the means of communication. you can communicate with me in an other ******@gmail.com

thank you

Answer 1

Hi,

What is the exact error message when you try logging in to your account?

Do you have any active recovery methods, such as a phone number or alternate email?

Have you tried resetting your password?

Answer 2

To recover access to a Microsoft account when the phone number has changed, follow these steps:

1. Use the Sign-in Helper tool
   • Go to the Sign-in Helper: Sign-in Helper.
   • Enter the email address of the Microsoft account that cannot be accessed.
   • The tool will detect common issues and either show what is wrong or guide through recovery options.
2. Try standard password reset / account recovery
   • If the password is not working, use Recover your account: Recover your account.
   • Enter the Microsoft account email and follow the prompts.
   • When asked where to send a security code, choose any email or phone option that is still accessible (for example, an alternate email address instead of the old phone number).
3. If none of the security options are available
   • If no listed phone or email can be used anymore, select the option that indicates none of these methods are available and then fill out the Microsoft account recovery form.
   • Before filling it out, review this guidance: Help with the Microsoft account recovery form.
   • Then open the form here: Account recovery form.
   • Use a device and location that were previously used to sign in to this account (for example, home PC or usual laptop).
   • Provide a working contact email (such as the Gmail address mentioned). Microsoft will use that address only to send updates about the recovery request.
   • Answer as many questions as possible: old passwords, contacts, recent email subjects, services used (Outlook, Xbox, Skype, etc.). The more accurate detail provided, the better the chance of recovery.
4. If the username or account is not recognized
   • If messages like “We couldn’t find an account with that username” or “The Microsoft account you’ve entered does not exist” appear, check spelling and domain (for example, outlook.com vs outlook.co.uk, hotmail.com, live.com).
   • If it still fails, see: My username and password have stopped working.
5. If the account was inactive for more than two years
   • If the account has not been used for more than two years, it may have been deleted and cannot be reopened. Details are under “Steps to recover your Microsoft account” in: I can't sign in to my Microsoft account.
6. If the account was hacked or compromised
   • If there is suspicion that someone else has control of the account, use the hacked-account guidance and sign-in helper here: How to recover a hacked or compromised Microsoft account.

If recovery via the form fails repeatedly, the only supported path is to keep using the official recovery form and tools; support agents cannot bypass security or manually reset passwords for consumer Microsoft accounts.

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References:

• I can't sign in to my Microsoft account
• Help with the Microsoft account recovery form
• My username and password have stopped working
• How to recover a hacked or compromised Microsoft account
• Help with "phone number is already used" in a Microsoft account
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