Billing question

Question

I see an unknown billing om my VISA from Microsoft. I want to know what it is.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

Use the Microsoft account tools to identify the charge and see what it’s for.

1. Go to the Manage your payments page of the Microsoft account dashboard: https://go.microsoft.com/fwlink/?linkid=2246882.
2. Find the card that matches the VISA used, then select Investigate next to the unknown charge. This tool checks:
   • Active Microsoft subscriptions with recurring billing.
   • Purchases made by family members using the same card.
   • In‑app purchases from apps or games (for example, Microsoft Store or Xbox purchases).
3. Also review your Order history:
   • Go to https://account.microsoft.com/billing/orders.
   • Make sure the correct Microsoft account is signed in.
   • Under Payment & billing > Order history, filter by the relevant date range and look for charges with status Completed or Redeemed.
4. If the charge is for a subscription that should not continue, go to Services & subscriptions for that account and cancel it, then check if it is eligible for a refund using the refund guidance.
5. If the charge does not appear on any Microsoft account after using Investigate, contact Microsoft Support via the billing support paths in the articles, or contact the bank/financial institution to dispute it as a potentially fraudulent charge.

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References:

• How to investigate a billing charge from Microsoft
• View your Microsoft Store order history
• I've been charged twice
• Make an in-app purchase in Microsoft Store
• Unable to cancel your Microsoft subscription
• What is Microsoft Billing?
• Troubleshoot threshold billing
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A