How to fix "Microsoft registrations are currently not permitted for XXX. Please direct any questions to your Pearson VUE Registration Center."?

Question

I am trying to book exam GH-300. While clicking "Submit Order" button, getting this message. "Microsoft registrations are currently not permitted for XXX. Please direct any questions to your Pearson VUE Registration Center." Tried contacting Pearson VUE support. They are asking to contact Microsoft to unblock. They say that the lock is from Microsoft side. Please help unblock. My last MS certification was on May 2024.

Answer 1

Contact Microsoft Credentials support https://aka.ms/credentialssupport and create a ticket https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

The error indicates an account/registration block that must be cleared by support; it cannot be fixed from the exam scheduling page.

Because Pearson VUE has already redirected to Microsoft, the next step is to open a ticket with Microsoft Credentials Support so the credentials team can review and remove any Microsoft-side block on the certification profile.

Use this path:

1. Go to Credentials Support: Credentials support.
2. Under Microsoft Certifications and Microsoft Certification Exams, select the appropriate option for exam scheduling/registration issues.
3. Sign in with the same Microsoft account used for certification exams.
4. Provide:
   • The exact error message: “Microsoft registrations are currently not permitted for XXX. Please direct any questions to your Pearson VUE Registration Center.”
   • Exam code (GH-300).
   • Confirmation that Pearson VUE support has stated the lock is from the Microsoft side.
   • Your certification profile details and that the last exam was in May 2024.
5. Submit the ticket and wait for the Credentials Support team to investigate and unblock the profile or coordinate with Pearson VUE if needed.

If any additional issues arise after the block is cleared (for example, problems launching the online exam), use the same Credentials Support entry point and, for live exam-delivery issues, Pearson VUE Support as listed in the same page.

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References:

• Credentials support
• Exam schedule error - Microsoft Q&A
• I am not able to register for sc200 exam. It;s showing unexpected error. - Microsoft Q&A
• Legal Name - Microsoft Q&A