Not receiving emails from Roblox 2 step authentication email or Currys reset password

Question

I know the email address is correct and it isnt going into spam. I've added the email addresses into my safe senders. Everytime I ask for the login to Roblox, it sends an email to my [PII: Removed]@hotmail.com to get the 2step authentication but I never receive it.

Roblox say its a hotmail issue.

This also happens with my Currys account where i cannot login, nor reset the password as the email doesnt arrive in my account (yet i cannot set up an account with this email because it says it already exists and I know i have the account as I ordered goods with it a year ago!)

What else can I do to make sure I am receiving emails? its clearly a specific issue as I receive most of my emails.

Answer 1

Hi Alison, 

I hope you are doing well ! I just want to check if you have had a chance to test the steps earlier? Please let me know if they helped resolve the issue or if you are still experiencing any difficulties. I am here to assist you further.

Best Regards

Answer 2

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Dear Alison, 

Thank you for reaching out to the Microsoft Q&A forum. I understand you’re not receiving specific emails (Roblox 2‑step codes and Currys password reset) at your Hotmail address, while most other emails still arrive, and you’ve already confirmed the address is correct, checked spam, and added the senders to Safe Senders. I am happy to assist you. Have you tried the AI given steps yet? Do the Roblox/Currys emails also fail to appear in Outlook.com on the web (not just in Outlook desktop), and can Roblox/Currys confirm whether they are receiving a bounce/non‑delivery result when sending to your Hotmail address? 

Please follow these steps first: 

• Confirm nothing is silently diverting or hiding these messages in Outlook.com 
• Check the Other tab and ensure no filters/rules/forwarding are preventing you from seeing the message, and also to check Junk Email settings/folder even when it doesn’t look like spam.  
• Confirm that mailbox/cloud storage is not blocking mail flow 
  • If Microsoft cloud storage is full, you cannot send or receive email (messages can bounce and won’t be recoverable).  
• If webmail doesn’t show the missing messages, have the sender verify delivery on their side 
  • If you’re not receiving a specific email and there is no error visible on your side, you should contact the sender and ask them to refer to Sender Support in Outlook.com  
• If a device/app sync partnership is involved (you mentioned Outlook usage), reset the mailbox-device partnership from Outlook on the web 
  • Remove the mobile device partnership from the Outlook mailbox can fix send/receive sync issues tied to a device connection.  
• If all of the above checks out and the emails still never appear anywhere (Inbox/Junk/Other/folders) 
  • Visit Contact - Microsoft Support     
  • Type a brief description of your issue in the search box    
  • Scroll down to the bottom > select Sign in to contact support    
  • Log in to your personal Microsoft account.     
  • Under Products & Services, select "Other Products"; Under Categories, select a suitable Category.   
  • Click "Chat with a support agent in your web browser" (during business hours) 

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Answer 3

Because other mail is arriving, this is likely a filtering or sender‑specific issue rather than a general Hotmail/Outlook.com failure. Work through these checks in order:

1. Confirm the account is working and not blocked

• Make sure the Outlook.com/Hotmail mailbox is not full and the Microsoft account is not blocked. If storage is full, new mail (including verification emails) will bounce and cannot be recovered. Use the mailbox storage page mentioned in the Outlook.com article to confirm space is available.
• If sign‑in problems exist, use the Microsoft account sign‑in helper and, if needed, follow the steps to unblock the Outlook.com account.

2. Check Junk, Deleted, and any custom folders

• Even if spam was checked, verify Junk Email, Deleted Items, and any rules or folders that might auto‑file messages.
• Some providers’ mail can be misclassified; if any Roblox or Currys mail is found, mark it as “Not junk” so future messages are delivered to Inbox.

3. Review blocked senders and safe senders

• In Outlook.com / Outlook on the web:
  1. Sign in to Outlook.com.
  2. Go to Settings > Options or Mail.
  3. Open Blocked senders or Block and allow.
  4. Make sure any Roblox or Currys addresses or domains are not listed there. If they are, select them and remove them.
• Keeping the addresses in Safe senders is good, but if the domain is also blocked, the block wins and messages will not arrive.

4. Check for hidden rules diverting mail

• In Outlook (Windows classic), check Home > Rules > Manage Rules & Alerts for any rule that might move or delete messages from these senders.
• In Outlook.com / Outlook on the web, check Settings > Mail > Rules for any rule that could be moving or deleting messages (for example, to RSS Feeds or another folder). Disable or delete suspicious rules.

5. Ask the senders to check their side

• If the above steps do not help and only specific senders are affected, the senders may be seeing bounces or reputation issues when sending to Outlook.com/Hotmail.
• Roblox and Currys should verify their sending configuration and, if necessary, contact Microsoft support via the postmaster channel for Outlook.com delivery issues, as suggested in the Outlook.com guidance for senders whose mail is not being delivered.

6. Use Outlook.com support if the issue persists

• If messages from these senders still never appear (not in Inbox, Junk, or any folder), contact Outlook.com support from within Outlook.com: select Help, describe the issue, and if self‑help does not resolve it, choose Still need help? and then Yes to reach support.

This combination—verifying storage/account status, removing any blocks or rules, and having the senders check their delivery status—is the supported path when only certain services’ emails are missing.

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References:

• Where are my email messages or calendar events in Mail and Calendar for Windows 10?
• Can't send or receive email in Outlook.com
• Receiving email from blocked senders in Outlook.com
• Mail goes to the Junk folder by mistake