How do I make calls on Teams

Question

How do I make calls on Teams I have a Microsoft Business account which was renewed on 28 Feb I also have a Skype number which expires on 4 March. +4***

Answer 1

Hello Susan Watt, thank you for reaching out to the Q&A Forum.Please refer to the following two documents that show how to make a call using the dial pad:

• How do I make a call in the Skype Dial Pad?
• Use the dial pad to make a call in Microsoft Teams

However, if you are calling someone who also uses Microsoft Teams within your organization or is a guest user, you don’t need a phone number or dial pad.

• From Chat: open a chat with the person and click the Video call or Audio call icon in the top‑right corner.

• From the Calls tab: select Calls on the left side of Teams, type their name in the search bar, and select the call icon.

If you want to call regular phone numbers from Teams, your Business account must have a Teams Phone license, which enables the dial pad. You can see the Microsoft Teams Calling Plans here: Microsoft Teams Calling Plans and you can check your recent license here https://portal.office.com/account/?ref=Harmony#subscriptions

Please note that renewing your Microsoft Business account did not renew your Skype Number, as these are separate systems. Since your Skype Number expires on March 4, you must act immediately if you want to keep that specific +4XXX number. Once it expires, it may be released back into the pool and become unrecoverable.

You may find these articles helpful:

• Skype is retiring in May 2025: What you need to know
• Skype is Retiring: What Happens to Your Skype Number and What You Can Do Next

Note: This information is provided as a convenience to you. These sites are not controlled by Microsoft, and Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please ensure that you fully understand the risks before using any suggestions from the above link.

If you're using Skype for Business on‑premises, please ask your IT admin to review this article: Guidance for organizations with on-premises deployments of Skype for Business Server

Hope this information is helpful. Let me know if you need anything else.

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