I can't login to my Outlook Account and can't get any help to sign in again

Question

Hello,

Since a week i can't login to my outlook account, i have taken every step and filled in every form to get my account back but it won't work. i tried to call you guys but can't get trough to a human being.

I also completed the form to regain acces to my account, but even tho i filled in every question it gets send back with the text that it's not enough information.

I am sending this issue from my work account.

I Hope that you will help with this issue because a lot of my personal stuff is linked to this account, if not i will never use outlook again because if it's so easy to disregard my account or to not help me get my account back an account then i don't wanna use you're service again.

I had my phone linked to this account but i think the one who hacked my account has changed it so i can't use that anymore

Answer 1

Thank you for the information.

Since you have confirmed that your recovery phone number is still linked, but you can't receive the verification codes, please try these steps:

1. Avoid submitting multiple requests to phone numbers, since this could stop verification codes from being delivered.
2. Suspicious traffic from your geographical location may cause delays in delivering verification codes. These uncommon issues usually resolve on their own after some time.

If the issue persists, this may indicate that your account is temporarily blocked due to unusual activity. You can't receive the verification codes if your account is blocked due to unusual activity as a security measure.

You will need to perform these steps to fix the verification method error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to reset the password.
3. If the issue persists, kindly wait exactly 1 week to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours or 1 week), as this may reset the lock cooldown.

Best regards,

Darhyl

Answer 2

Hi Darhyl,

Thank you for you're response, i have checked but my phone is still linked i think.
The problem that i encounter now is that the recovery page does not work and the code won't send to my phone. Can you please help to fix this problem? I know it's my phone because the last 2 digits is part of my phone number.

Can you please help me with this?

Answer 3

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

You mentioned: "I had my phone linked to this account but i think the one who hacked my account has changed it so i can't use that anymore"

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl