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Office Home & Business 2024

Kevin O'Donnell 0 Reputation points
2026-03-02T13:40:53.0633333+00:00

Can't download office home & business 2024 on my new computer

Microsoft 365 and Office | Other

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  1. Stefan Blom 335.1K Reputation points MVP Volunteer Moderator
    2026-03-02T13:48:38.7566667+00:00

    Is this a new purchase or are you trying to move Office Home & Business from one PC to another?

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  3. Q&A Assist
    2026-03-02T13:41:52.5666667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Follow these steps to get Office Home & Business 2024 onto the new computer.

    1. Confirm the product and requirements
    • Office Home & Business 2024 is a one-time purchase (not a subscription) and is tied to a single Microsoft account.
    • Make sure the new PC or Mac meets the Office system requirements listed under Ready to install Microsoft 365 or Office 2024?.
    1. Sign in with the Microsoft account that owns Office Home & Business 2024
    • Open the Microsoft account Services & subscriptions page (as described in the Q&A context).
    • Sign in with the same Microsoft account that was used to redeem or purchase Office Home & Business 2024.
    • Under Services & subscriptions, look for Office Home & Business 2024.
      • If it appears, this confirms the license is available to install on the new device.
      • If it does not appear, check any other Microsoft accounts that might have been used when the product key was first redeemed.
    1. Start the download from the account portal
    • On the Services & subscriptions page, locate Office Home & Business 2024.
    • Select Install (or Install > Install on this device) next to that product.
    • This downloads the correct installer for the one-time-purchase Office 2024 suite.
    1. Run the installer on the new computer
    • When the file finishes downloading:
      • In most browsers, select Run (or open the file from the Downloads folder) to start the setup.
    • Follow the on-screen prompts until installation completes.
    1. Activate Office Home & Business 2024
    • Open Word, Excel, or another Office app.
    • When prompted to sign in or activate, use the same Microsoft account from step 2.
    • Go to File > Account and check Product Information:
      • It should show Microsoft Office Home and Business 2024 and indicate that it is licensed/activated.
    1. If the Install button is greyed out or does nothing
    • If the Install button is greyed out:
      • That symptom usually applies to subscriptions, but verify that the product shown is indeed Office Home & Business 2024 and not an expired Microsoft 365 subscription.
    • If clicking Install does nothing:
      • Try a private browsing session:
        1. Right-click the browser icon and choose New InPrivate window / New incognito window / New private window.
        2. In that window, go to the Microsoft 365 apps portal (as referenced in the context), sign in with the correct Microsoft account, and select Install, then Install again.
      • Make sure the browser is not blocking downloads.
    1. If installation fails or never starts
    • Third-party antivirus can block Office setup:
      • If using software such as Norton, temporarily disable it and try the install again, as similar cases with Office Home 2024 were resolved this way.
    • If there are still issues:
      • Use the Office installation troubleshooting guidance in Troubleshoot installing Office to identify and fix common install problems.
    1. If Office 2024 installs but shows the wrong edition
    • After installation, if the Office apps do not show Office Home & Business 2024 under File > Account:
      • Close all Office apps.
      • Go to %LocalAppData%\Microsoft\Office\Licenses.
      • Delete the folder named 5.
      • Reopen an Office app, sign in with the Microsoft account that owns Office Home & Business 2024, and select the Office 2024 license if prompted.
      • Confirm that Office Home & Business 2024 now appears under Product Information.

    If these steps are followed with the correct Microsoft account, Office Home & Business 2024 can be downloaded and activated on the new computer without repurchasing.

    References:

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