won't let me set up an imap with dreamhost

Question

It will not let me set up an imap account from dreamhost

Answer 1

It turns out that putting in the correct information when prompted did not change the settings. Tech support from MS solved it by changing the setting in a different way. Sorry I can't tell you exactly where to change it. But it involves changing the setting in the program, not when prompted when opening outlook. It took 3 sessions with tech support but they finally figured out the problem.

Answer 2

This is where the correct place is to change the settings. When you try to connect a box appears and it looks like you can change the settings there, but it does not work. Change the settings here Mail (Microsoft Outlook).

Answer 3

Hi Scott Royle,

Thank you for reaching out to the Microsoft Q&A forum.

If you’re trying to add a DreamHost IMAP account in the New Outlook and it fails with “Something went wrong with this account setup,” please go through the checks below to narrow down the cause:

1. Confirm the account works outside Outlook

• Sign in to DreamHost webmail.
• Make sure you can send and receive emails there.
• If webmail works, the mailbox itself is fine.

 

2. Try adding the same account in Classic Outlook

• Switch off “New Outlook.”
• Open Classic Outlook.
• Add the account using manual IMAP settings.

-> If it works in Classic Outlook but fails in New Outlook, this strongly indicates a limitation in the current New Outlook IMAP implementation rather than a DreamHost server issue.

 

3. Use Manual Setup in New Outlook In New Outlook:

• Choose Advanced Setup
• Select IMAP
• Use the following settings:

  + Incoming (IMAP)   + Server: imap.dreamhost.com   + Port: 993   + Encryption: SSL/TLS

  + Outgoing (SMTP)   + Server: smtp.dreamhost.com   + Port: 465 (SSL) or 587 (STARTTLS)   + Authentication required   + Username: full email address   + Password: email account password

 

4. Check authentication settings

• Make sure you’re using the full email address as the username.
• If 2FA is enabled in DreamHost, generate and use an app password.
• Confirm IMAP/SMTP is enabled in the DreamHost control panel.

Microsoft has started rolling out third-party and IMAP support in New Outlook, but this functionality is still evolving and may not work reliably with all IMAP providers yet, you can find those information in here: New Outlook for Windows. If everything works in Classic Outlook but not in New Outlook, using Classic Outlook is currently the most stable workaround.

I hope this helps clarify the situation and resolve the issue.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.