I thought I had cancelled Microsoft 365 subscription but was charged anyway

Question

I intended to (and thought I had) cancelled my Microsoft 365 subscription before the trial ended on Feb 15, 2026. I actually didn't use the subscription during the trial because I was having great difficulty signing into Word. I was certain I had cancelled for this reason but now I see that I was charged on Feb 15. I am frustrated with this service and have no interest in using it, so I would like to be refunded for the amount I was charged. It is also infuriating that I am finding it impossible (in Canada at least) to speak to a Microsoft representative on the phone about this problem. Please rectify this issue.

Answer 1

Hey there! Nice to meet you!

You may check if the subscription is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you are unable to cancel the subscription, you may contact Microsoft Billing Support for further assistance:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl