Technical Issue: AZ-104 Exam Launch Failure and "No Show" Status - Case PV-

Question

Hello Microsoft Support Team,

I am an Infrastructure Specialist reporting a critical technical failure during my AZ-104 exam appointment. Below are the technical logs and account details:

Full Name: Rodrigo Lira Dos Santos Lopes

MS ID (Candidate ID): MS0996398974

Registration ID: 529261921

Exam: AZ-104 - Microsoft Azure Administrator

• Appointment Date: February 27, 2026, at 09:45 AM BRT

Issue Description: On February 27th, I attempted to perform the check-in for my exam. I successfully passed the system test, but the exam failed to launch after the secure browser verification. No proctor/greeter contacted me.

Due to this technical error, my status was automatically set to "No Show" in the Pearson VUE system, and I can no longer see the exam in my Microsoft Learn dashboard.

Requested Action: I request a manual review of my OnVUE logs and a free reschedule or a replacement voucher to retake the AZ-104 exam as soon as possible.

Thank you for your assistance.

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

For AZ-104 exam launch failures and “No show” status, resolution must be handled directly by Microsoft Credentials Support or Pearson VUE; it cannot be fixed via Q&A or self-service alone.

Take these actions:

1. Contact Microsoft Credentials Support
   Go to Microsoft Credentials Support and open a support request for an exam issue, providing:
   • Full name
   • MS ID (Candidate ID)
   • Registration ID
   • Exam (AZ-104)
   • Appointment date/time and time zone
   • Description of the launch failure and resulting “No show” status
   Use this channel for all issues where the exam did not start properly, the status is incorrect, or the result/certificate is not visible. Similar cases (missing certifications, name issues, scheduling errors) are handled there.
2. If the issue was at Pearson VUE (launch / proctoring / OnVUE client)
   If the failure occurred while launching the exam or during check-in with Pearson VUE / OnVUE, also contact Pearson VUE Support so they can review the appointment and technical logs and, if applicable, correct the status or advise next steps.
3. Do not rebook or pay again before support responds
   If the appointment is currently marked as “No show,” wait for Microsoft Credentials Support and/or Pearson VUE to review and advise whether a free reschedule or other remedy is available before scheduling another attempt. Rescheduling/cancellation policies and forfeiture of fees depend on how the provider classifies the incident.
4. Future online exam launches
   When the issue is resolved and a new appointment is scheduled, launch the exam from the Certification dashboard:
   • Open the Certifications page and locate the appointment.
   • Select “Go to the exam” to open Pearson VUE.
   • Under Purchased Online Exams, select the exam name, then “Begin exam” and complete the self-check-in.
     If there is a technical issue during check-in or while waiting for the proctor, use Pearson OnVUE Support live chat as indicated in the online exam guidance.

Because this involves account-specific data and an exam status change, only Microsoft Credentials Support and Pearson VUE can investigate and correct it.

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References:

• AZ-104 Exam Completed but Certificate Not Visible in My Microsoft Account - Microsoft Q&A
• I am not able to register for sc200 exam. It;s showing unexpected error. - Microsoft Q&A
• Exam schedule error - Microsoft Q&A
• Legal Name - Microsoft Q&A
• About online exams with Pearson VUE
• Exam and assessment lab security policy
• Exam duration and exam experience
• Exam frequently asked questions
• An Important Update on Microsoft Training and Certification