Account Log In to browser

Question

I have tried and failed well over 50 times to log into browers on laptops, desktops, phones, xbox browsers, etc. Everytime I attempt to log into my microsoft account I am hit with the same message of “Sorry we are unable to log you in” no matter what.

I have used 20+ different devices as well as using different wifi connections. This issue is a microsoft sided issue and nothing I am doing, the information I enter is correct. I have also connected to private browsers and tried and failed.

Answer 1

Welcome Leo reich,

Thank you for reaching out to Microsoft Q&A forum.  

I understand how frustrating it can be when you are unable to sign in to your Microsoft account on any browser or device and consistently receive a “Sorry, we are unable to log you in” / “Try again later” message despite multiple attempts. 

To make sure I guide you to the right fix quickly, please confirm the following:  

• Are you trying to sign in with a personal Microsoft account or a work/school account? 
• Does the same error occur when signing in at account.microsoft.com, or only at login.live.com? 

In the meantime, you can try the steps below to troubleshoot the issue:  

Step 1: From a browser, go to account.microsoft.com and select Sign in, then choose Forgot password and complete the verification process. 

Step 2: If sign-in still fails, open the browser in a new InPrivate or Incognito window and try signing in again without installing any extensions. 

Step 3: Clear browser cookies and cached data related to Microsoft sites, then close and reopen the browser before retrying. 

Step 4: Temporarily disable VPNs, proxies, or network-level filtering if any are in use, then attempt sign-in again. 

Step 5: Try signing in using a mobile data connection on a phone browser to rule out network-level restrictions. 

I really hope that the information I gave above was helpful to you. Please feel free to reply below and let me know if you have further concern on this matter.   

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