I am not getting new emails

Question

I am not getting new emails I got new subscription

Answer 1

Hi @John A Zanazzi

Thank you for reaching out to the Microsoft Q&A Forum.

To better understand your issue, could you please provide a bit more information:

• Are you able to sign in and check your email via Outlook on the web?
• What Microsoft 365 subscription are you currently using?
• Are you using a personal Microsoft account (such as @outlook.com or @hotmail.com), or a work or school account?
• Are you using Classic Outlook or the New Outlook?
• What device are you currently using?
• Are you not receiving emails from a specific sender, or are you not receiving any new emails at all?

In the meantime, you may also refer to the following Microsoft Support article and try the suggested troubleshooting steps: I can't send or receive messages in Outlook - Microsoft Support

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. 

I look forward to your response.

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Answer 2

Use the following checks to restore receiving new email after a new subscription or account setup:

1. Confirm Outlook is online
   • In classic Outlook, look at the bottom status bar. If it shows Working Offline, go to Send/Receive tab and select Work Offline to turn it off.
2. Verify internet connectivity
   • Open a web browser and confirm that websites load. If not, fix the network connection first.
3. Check for misdirected mail
   • Look in Junk Email, Deleted Items, and any custom folders.
   • Review Outlook rules to ensure no rule is moving or deleting new messages (for example, a rule diverting mail to RSS or another folder).
4. Check account settings
   • Compare the account’s POP/IMAP or Exchange settings with the values documented in the provider’s settings page (for POP/IMAP, see the POP and IMAP server name reference in the linked article).
   • If the password was recently changed with the new subscription, update it in Outlook as described in Change or update your email password in Outlook for Windows.
5. If using a new domain in Microsoft 365
   • Ensure the new domain is verified in the Microsoft 365 portal.
   • Confirm the domain’s MX record points to the value shown in DNS Settings for Exchange Online.
   • Allow time for replication: up to 1 hour for Exchange Online and up to 72 hours for global DNS propagation.
6. If still not receiving mail
   • Try accessing the mailbox via webmail (Outlook on the web or provider’s web interface). If messages appear there but not in Outlook, the issue is local to the Outlook profile or rules.
   • If no messages arrive even in webmail after DNS and domain checks, contact the Microsoft 365 admin or IT help desk to review domain and mail flow configuration.

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References:

• Troubleshoot Outlook email setup
• Email messages aren't received for a new domain that you add in the Microsoft 365 portal