Fraudulent purchases made on my expired card

Question

Unable to complete the investigation as the card used ws an old card that has been replaced so I am not in posession of the old card and do not know the 3 digit secrurity code. How to I request a refund on those 2 purchases?

Unable to find a "Refund WebForm"

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

But you might have better success going the dispute route from your credit card company. contact your credit card company to open a dispute case. Once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company.

Answer 2

I want to speak to an actual person by phone