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I am part way through creating a business account, however when I enter the verification code to complete the account I have the following error.
Error code: BadRequest
Correlation id: [Moderator note: personal info removed]
I am unable to just create a new account as it says the email domain I created already exists and I need the domain for my business. I have tried clearing catch, private browser, different browser, clearing Microsoft data, restart device, waited a few days, forgot password, unable to log into account page, but nothing is working. Tried to find a number to call someone at microsoft but it it just ends the call and takes me to the help page which doesn't help! Essential my account is stuck halfway through the creating account process.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Thanks, however it does not give me the option to create a new account with the same email?
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Hi @Lucy,
Thank you for the update. I understand this is inconvenient, and I appreciate your patience while I sort it out.
Unfortunately, you cannot create a new account with the same email or the same domain. Because the previous signup did not complete, our system has already saved your information and linked it to that unfinished record. Consequently, the email and domain are no longer available for reuse.
Therefore, to proceed, please set up a completely new account. This includes using a brand new email address that has not been used in our system and selecting a different domain. You will also need to reenter your profile and billing details during signup.
I hope this response has helped address your question and clarify the behavior you're experiencing. Please feel free to reply if you have any further questions, I would be happy to assist further.
Looking forward to your response and wishing you a great day ahead.
Hi @Lucy,
I hope everything is going well on your end.
I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.
If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.
I want to ensure everything is functioning smoothly and that your experience remains seamless.
Thank you again for your collaboration throughout the troubleshooting process.
I look forward to hearing from you soon.
As this forum is a public platform, we’ve taken steps to help protect your privacy by removing your organization’s domain name from your message. To ensure your data remains secure, we kindly recommend avoiding the inclusion of personal or organizational details such as domain names or screenshots with sensitive information in future posts.
Hi @Lucy,
Welcome to the Microsoft Q&A forum.
Thank you for the extensive troubleshooting you have already carried out across browsers, sessions, and devices. From your description, you are midway through creating a Microsoft 365 business account and when you enter the verification code you receive the BadRequest error with correlation ID, while your custom domain is now marked as already in use so the setup cannot progress.
Moreover, you completed the first stage of sign up, so Microsoft has already reserved your initial tenant domain as yourcompany.onmicrosoft.com, which is why an address such as yourcompany.onmicrosoft.com is now held by the system.
When the first stage finishes, the service reserves the onmicrosoft.com namespace for your tenant. As a result, that initial domain cannot be reused to start a brand new signup with the same domain. Therefore, to proceed now, please create a new account using a different initial domain, for example yourcompany1.onmicrosoft.com. After you are back in the tenant, you can add and verify your own custom business domain as needed.
For other regions or the most up to date contact options, please use Microsoft’s official Customer service phone numbers - Microsoft Support directory and select your country.
As community moderators, we appreciate your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.
I hope this information is helpful. Please follow these steps and let me know if it works for you. If you have any updates regarding the issue, please feel free to share them with me.
Thank you for your patience and your understanding. I look forward to continuing the conversation.
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