Trying to set up automatic email forwarding

Question

I am trying to set up automatic email forwarding, but when I go to settings and then mail, forwarding is not showing up as an option. How am I supposed to set it up?

Answer 1

Hi @Ken Miller,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your sharing, you are currently in Settings > Mails in the New Outlook settings and you only see these items with no "Forwarding" and even "Rules" entry. This means that your organization/administrator had restricted forwarding.

In Microsoft 365 organizations, admins can control/disable automatic external forwarding via outbound spam policies. When automatic forwarding is disabled, rule-based forwarding to external recipients can be blocked. Depending on your tenant configuration/experience, the UI may be reduced, or certain options may not appear (especially for shared/delegated scenarios).

Therefore, for you receiving the most appropriate assistance, I recommend contacting organization administrator and ask for their help regarding this situation. As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.  

If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

For reference:

• Configure email forwarding - Microsoft 365 admin | Microsoft Learn
• Configuring and controlling external email forwarding in Microsoft 365 - Microsoft Defender for Office 365

I hope this information will help. Should you have any further questions or need additional assistance, feel free to reach out again and I will be happy to help.

Thank you for your patience and understanding. Hope to hear from you soon.

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