LinkedIn Premium Redemption Code Not Received – Microsoft 365 Student Offer (Purchased Jan 24)

Question

LinkedIn Premium Redemption Code Not Received – Microsoft 365 Student Offer (Purchased Jan 24)

Viral Sheth 0

Hello,

I purchased Microsoft 365 Premium on January 24 under the student promotion, which included 1 year free for students and 1 year of LinkedIn Premium. (order id: PII removed)

On the same day, I successfully verified my university eligibility. However, it has now been over a month, and I have not received the LinkedIn Premium redemption code or any follow-up instructions regarding activation.

For reference:

Purchase Date: January 24, 2026

Subscription: Microsoft 365 Premium (Student Offer)

University verification completed on: January 24, 2026

Could you please check the status of my LinkedIn Premium benefit and advise on when or how I will receive the redemption code?

I would appreciate your prompt assistance in resolving this matter.

Thank you.

Best regards, Viral

Move from: Microsoft 365 and Office | Install, redeem, activate | For education | Other

1 answer

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Answer 1

Katerina-N 7,085 Microsoft External Staff Moderator

Hello Viral Sheth,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with Microsoft 365 Premium Student + LinkedIn Premium Career promotion. I truly understand how you feel. Let me assist you go through this situation.

I suggest you try this:

Step 1 — Check the correct inbox

Use a desktop browser (not mobile) and check the Microsoft account email you used on Jan 24:

Search terms: LinkedIn, Premium, Microsoft, Career

Check folders:

Inbox
Spam / Junk
Promotions
Other / Focused inbox

Step 2 — Verify your purchase status

Sign in to your Microsoft account > Services & subscriptions Confirm:

Microsoft 365 Premium (Student) shows Active
Purchase date: Jan 24, 2026
Price: ₹0 / $0 (student offer)

Step 3 — Contact Microsoft Support (required in your case)

Because over 30 days have passed, this now qualifies as a manual provisioning failure.

Open the link https://support.microsoft.com/en-us/home/contact
Sign in with the Microsoft account you used to buy Microsoft 365
In the box, type: "LinkedIn Premium not received"
Click Get help
Select Contact Support
Choose:
- Product: Microsoft 365 and Office
- Category: Subscription / Billing
Choose Chat or Request a call back

Provide:

Order ID
Purchase date
Student verification completed same day
LinkedIn Premium activation email never received

Microsoft Support agent can:

Confirm whether the LinkedIn benefit was generated
Re‑send the activation link OR
Escalate if the benefit failed to provision

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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Katerina-N 7,085 Reputation points Microsoft External Staff Moderator

2026-03-04T23:24:09.8633333+00:00

Hello Viral Sheth,

I wish you all the best today! I am writing this to follow up and see if you need any additional help. Hope everything goes well. If you need further assistance, please feel free to tag me. I will be happy to assist you.
Viral Sheth 0 Reputation points

2026-03-09T17:43:45.0233333+00:00

Hi Katerina,

Unfortunately, my issue hasn't been solved yet. I contacted LinkedIn support, but since it was Microsoft's offer to get an additional 1 year of LinkedIn Premium for free, they asked me to contact Microsoft Support. After reading your instructions, I contacted Microsoft Support, and they said to contact LinkedIn support. So I'm now stuck in the loop. Even though I got this deal early on Jan 23rd, I still did not get any LinkedIn token, and since the offer was still Feb 28, I expect not all tokens were utilized until Jan 23rd, as I was early.
So that's that. I'm being redirected back and forth.
Katerina-N 7,085 Reputation points Microsoft External Staff Moderator

2026-03-10T02:39:14.09+00:00

Hello Viral Sheth,

Thank you for your update. I am so sorry for the inconvenient it might cause. With your situation the best way is contact Microsoft support or LinkedIn support for help.

Please note that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

However, I will do my best to assist you with everything I can. Are you having a case ID with Microsoft support agents or anyone from LinkedIn support helping you right now? I will help you raise the case to right department.

Have a nice day!
Robin Fischer 0 Reputation points

2026-03-12T15:14:42.7766667+00:00

i am having the exact same issue and its super annoying and time consuming!
Katerina-N 7,085 Reputation points Microsoft External Staff Moderator

2026-03-12T19:40:50.28+00:00

Hello Robin Fischer,

I am so sorry for the inconvenience. Please refer to my answer above and try contact Microsoft support for the best assistance.

Thank you for your understanding. Have a nice day!
Robin Fischer 0 Reputation points

2026-03-12T23:07:03.59+00:00

mircosoft support isnt able to solve this, i tried it there 3 times and got 3 different answers every time... now they said, go to linkedin support and linkedin support sents me back to microsoft support. you know what is good about apple? they actually help you there
Katerina-N 7,085 Reputation points Microsoft External Staff Moderator

2026-03-16T02:34:59.45+00:00

Hello Robin Fischer,

I’m really sorry to hear that you’ve been going back and forth between Microsoft Support and LinkedIn Support. I can understand how frustrating that must feel, especially after reaching out multiple times and receiving different answers each time.

At this point, the best thing I can suggest is trying to reopen your Microsoft support ticket and clearly explain the situation. You may want to mention that LinkedIn Support advised you to return to Microsoft Support for further assistance, and that the issue hasn’t been resolved yet despite the previous requests. Providing that context can sometimes help the support team review the case more carefully and escalate it if needed.

Just to set expectations, I’m only a community moderator here, so I don’t have access to internal systems or the ability to investigate accounts or tickets directly. The most I can do is offer guidance based on similar cases.

Hopefully the support team will be able to take another look at your case and move things forward.

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LinkedIn Premium Redemption Code Not Received – Microsoft 365 Student Offer (Purchased Jan 24)

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