Laptop will not charge

Question

The laptop does not charge. The charging cord is getting power. The problem seems to be where the charging cord connects to the laptop. It feels loose.

Answer 1

Hi ,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

When you connect the charger, does the charging icon appear on the battery? Please try the steps provided by the Q&A Assist, if it does not help, I can check the software side issue. Please run CMD and type this command:

powercfg /batteryreport

This saves an HTML file usually to C:\Windows\system32\battery-report.html or your user folder. Share this file via OneDrive or Google Drive so I can analyze it.

Answer 2

Check the physical charging connection and power supply first, since the cord feels loose at the laptop.

1. Inspect the connector and port
   • Look closely at the laptop’s charging port and the charger plug for damage, bent pins, debris, or burn marks.
   • If using a Surface device with a Surface Connect charger, verify the LED on the connector:
     • Off: Reseat the connector firmly, try another wall outlet, and follow the steps in What to do if your Surface power supply or charger doesn’t work.
     • Blinking: Unplug, inspect/clean, then reconnect.
     • Solid white but still not charging: Follow the battery troubleshooting steps below.
2. Try another outlet and remove accessories
   • Plug the charger into a different wall outlet or power strip.
   • Disconnect high‑power accessories (USB drives, external displays, docks) and see if charging starts again.
3. Confirm the correct charger is used
   • Use the power supply designed for the device and that meets the required wattage. For Surface, see Surface power supplies and charging requirements.
   • If using a lower‑power or non‑compatible charger, the device may show “plugged in, not charging” or charge very slowly.
4. Check the battery icon status in Windows (Surface)
   • Hover over the battery icon on the taskbar and note the status:
     • Plugged in, not charging: Verify correct power supply, disconnect accessories, and, if not an ARM‑based Surface, remove/reinstall the battery driver via Device Manager as described in Surface battery won’t charge or Surface won’t run on battery.
     • Plugged in, charging with exclamation mark: Indicates insufficient power; switch to the original Surface power supply.
     • Not plugged in even when connected: Flip the Surface Connect plug 180 degrees, ensure it’s fully seated, then follow the battery‑driver steps if needed.
5. Clean the connector (Surface)
   • Unplug from the wall.
   • Gently clean the charger pins with a pencil eraser, then with a cotton swab lightly moistened with rubbing alcohol. Let dry completely and reconnect.
6. If the port is physically loose or damaged
   • A loose port that won’t hold the connector securely is likely a hardware fault.
   • Stop stressing or wiggling the connector (this can worsen damage).
   • If under warranty or using a Surface device, start a service request via Device service and repairs or the swollen‑battery/contact flows referenced in the Surface support articles.

If none of these steps restore charging and the connector still feels loose, professional hardware repair or device replacement is required.

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References:

• Surface battery won’t charge or Surface won’t run on battery
• What to do if your Surface power supply or charger doesn’t work
• PC is charging slowly or discharging while it’s plugged in
• Clean and care for your Surface
• Battery and charging
• power supply - Microsoft Q&A The Surface Pro 5 device is charged with a 65W 15V 4A charger, and I recently repaired its battery and motherboard charging unit. Will using this charger not damage the device, battery, and charging unit in the short and long term?
• My battery expanded in my Notebook and popped open the cover. This is not good - Microsoft Q&A