Azure Subscription Terminated for Brute Force Activity – Unable to Submit Support Ticket, How Do I Dispute?

Question

Hi everyone,

My Azure subscription was terminated by the Azure Safeguards Team due to reported brute force traffic. I received a notice with a case number, but when I try to submit a support ticket through the Azure portal, I am unable to do so because the subscription is disabled.

I want to dispute the finding or at least understand what steps are required to remediate and reactivate the subscription. However, since I cannot access support through the normal portal flow, I am stuck.

Has anyone experienced this before? Where can I properly submit a dispute or contact Azure support when the subscription is already terminated?

Any guidance would be greatly appreciated 🙏

Answer 1

• Use the Azure Global Support phone numbers (available on the Azure help website) to create a case even if the portal is inaccessible. https://support.microsoft.com/en-gb/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
• Access the Azure support page via https://azure.microsoft.com/support and choose “Billing and subscription management” to submit a request by email.

Answer 2

I think that once the iso‑flag fires, the sub gets pushed into the abuse‑pipeline and all ARM support paths drop, so just reply on the Safeguards mail with “u can verfy, VM’s off now” + a tiny outbound‑log clip — that’s the only channel wired outside that pipeline.