cancel my monthly subscription

Question

I have microsoft 365 through my work, need to cacel personal subscritption

Answer 1

To cancel the personal Microsoft 365 subscription and just keep the work subscription, cancel the personal one under the personal Microsoft account used to buy it.

1. Go to the Services & subscriptions page for Microsoft 365: https://account.microsoft.com/services/microsoft365 and sign in with the same personal Microsoft account that was used to purchase the subscription (not the work account).
2. Find the personal Microsoft 365 subscription under Services & subscriptions and select Cancel subscription (it might appear as Upgrade or Cancel).
3. On the cancel page, review the Please review section and the information about what happens after cancellation.
4. At the bottom, choose I don't want my subscription to confirm cancellation.

Notes and important effects:

• If instead of Cancel there is a link Turn on recurring billing, the personal subscription is already set to expire on the date shown and will not be charged again; it can be used until that date.
• After canceling Microsoft 365 Basic, Personal, Family, or Premium, the personal account’s storage reverts to 5 GB of cloud storage (shared by OneDrive and Outlook.com attachments) and 15 GB of Outlook.com mailbox storage. If more than the free allowance is in use:
  • New files can’t be uploaded, edited, or synced to OneDrive.
  • Email can’t be sent or received in Outlook.com.
  • After a period (as described in the article), OneDrive and its files may be deleted.
• If the personal subscription was purchased from a third-party retailer (for example, a store where the laptop was bought), cancellation and billing must be managed directly with that retailer.

If there is no option to cancel or turn off recurring billing, verify that the correct personal account is being used and that the subscription was actually purchased from Microsoft; otherwise, contact the retailer or use the troubleshooting guidance in the “Unable to cancel” article.

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References:

• Cancel a Microsoft 365 subscription
• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Changes to Microsoft 365 email features and storage
• cancel subscription - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Cancellation - Microsoft Q&A