Can I speak to a human? I will pay $50 an hour

Question

Since I got my new laptop I have had several instances where an app or website will send me a new password and I'm unable to use it. The new password is rejected over and over again . HELP!

Answer 1

To speak with a human at Microsoft, contact Microsoft Support and choose a live support option (chat or phone callback). A Microsoft account (even a new one) is needed to sign in and open a support case.

Steps to reach a live agent (from the provided guidance):

1. Go to the Contact Microsoft Support site.
2. Enter a brief description such as “password not accepted on new laptop” and select Get Help.
3. Scroll down and select Contact Support (skip automated troubleshooting if the goal is to reach a person).
4. Sign in with any Microsoft account (create a new one if needed).
5. Under Products and Services, choose the relevant product (for example, Microsoft 365 and Office or the appropriate category for the affected app/service).
6. For category, choose something like Manage Account Security or the closest match.
7. Choose Chat with a support agent in your web browser or the phone callback option if available.

If the issue is specifically with a Microsoft account password (for Outlook/Hotmail/Live, etc.) not being accepted:

1. Use the Recover your account flow:
   • Go to the password reset page and enter the email, phone, or Skype name used to sign in.
   • Choose where to receive the security code, select Next, then Send code.
   • Enter the code, then set a New password and confirm it.
2. If the username is not recognized or sign-in still fails, use the account recovery form at the recovery site referenced in the context and follow the guidance in Help with the Microsoft account recovery form.
3. If still locked out, contact Microsoft Support as above and explain that the username or password has stopped working and that the recovery form has already been tried.

For verification-code problems (for example, codes not arriving or being blocked), try:

1. Clearing browser data or using InPrivate/Incognito mode.
2. Trying a different browser.
3. Trying a different network (for example, mobile hotspot instead of home Wi‑Fi).
4. If codes still do not arrive, use another verification method on the account if available, or wait until access to the registered phone/email is possible.

If none of these steps work, the next escalation is again to contact Microsoft Support via the Contact Support flow and work with a live agent.

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References:

• My username and password have stopped working
• Troubleshoot Microsoft verification code issues
• I can’t sign in to my Microsoft account
• Get help with your Microsoft account
• Microsoft account sign-in helper
• Troubleshoot problems with the My Apps portal
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