Showing as memory full

Question

My email account is showing as memory full. I renew my subscription in the 2nd week of Feb 2026

Answer 1

Hi, I'm John! I will help you with this.

To start narrowing this down, could you please check your storage directly on the OneDrive website and confirm what it shows there?

Here is the link: https://onedrive.live.com/managestorage

After renewal, freeing space or purchasing additional storage, it can take up to 24 to 48 hours for everything to fully update across your account. I’d recommend waiting that time and check again OneDrive after that.

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Also, a couple of quick things to verify:

• Check if your Recycle Bin in OneDrive has items in it (those still count toward storage)
• See if your storage is being taken up by Outlook email attachments, as Outlook and OneDrive share the same storage quota
• Confirm you’re signed into the same Microsoft account on all devices

If the update is still pending after 24 hours, you can try unlinking and relinking your OneDrive account, or resetting it. "Unlink and re-link OneDrive" https://support.microsoft.com/office/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.