why does onedrive keep deleting my files

Question

I keep getting notified that many files have been deleted from my onedrive account. I then have to go to the recycle bin to re instate them. I am not deleting them.

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Are you signed in to OneDrive on more than one device? (PC, laptop, phone)
2. Did you recently reset or reinstall Windows on any device?
3. Are the files stored in your OneDrive folder on your PC, or only online?
4. Is anyone else sharing or syncing to your OneDrive?

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Most common cause:

If files are deleted from the OneDrive folder on one synced device, OneDrive will delete them everywhere. It syncs changes, including deletions.

Please check this:

• Open the OneDrive icon in the system tray.
• Click "Settings" > "Account" tab.
• Confirm which devices are syncing.
• Also check "Sync and backup" > "Manage backup" and see if Desktop/Documents/Pictures are being backed up.

Another important check:

• Log in to https://onedrive.live.com and review the Recycle bin. Click on one deleted file and check the “Deleted by” column. What does it show?

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Click "Add comment" to let me know.

Regards,

John J.D.