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Sign in loop

James Gill 0 Reputation points
2026-03-02T21:24:50.2333333+00:00

I want to contact Microsoft Support. However when I sign in it seems to work but then spits me back to the original page and asks me to sign in. I have reset my password, using Authenticator as well so not sure what the issue is. When I changed the password it signed me in fine but then when I went to Microsoft Support page it asked me to sign in again.

As an aside, a frustrating Catch-22 wherein I can only talk to someone at Microsoft if signed in but my issue is not being able to sign in. Please help!

Microsoft 365 and Office | Other
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  1. Q&A Assist
    2026-03-02T21:25:04.5466667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The sign-in loop is typically caused by how the browser is handling cookies and security zones between Microsoft sign-in and support sites.

    Try these steps in order:

    1. Adjust browser security/trusted sites (Internet Explorer or Microsoft Edge)
      • Open Internet Options → Security → Trusted sites.
      • Make sure these sites are not in the Trusted sites list. If organizational policy requires any of them to be trusted, ensure all are added together so cookies can be shared correctly:
        1. microsoft.com
        2. support.microsoft.com (and any subdomains)
        3. login.live.com
        4. login.microsoftonline.com
      • Apply changes, close all browser windows, reopen the browser, and try signing in to support.microsoft.com again.
    2. Pre‑sign in with the Microsoft account
      • Go to https://login.live.com/ in a fresh browser window.
      • Sign in successfully with the Microsoft account.
      • In a new tab in the same browser, go to the Microsoft Support site again and choose Sign in.
    3. Use InPrivate/Private browsing or another browser
      • Open an InPrivate/Incognito window and repeat steps 1–2.
      • If the loop persists, try a different browser or device to rule out cached cookies or extensions.
    4. If still unable to sign in but need support
      • For general Microsoft account sign-in issues, use the Sign-in Helper described in “I can't sign in to my Microsoft account”.
      • For Outlook.com/Microsoft account issues, follow the guidance under Still need help? in “How to sign in to Outlook.com”, including the special link for when signing in is not possible.
      • If the problem is with a work or school (Entra ID) account and there is an organization admin, contact the admin or follow the “Solve account access problems” paths in the Partner/tenant guidance.

    These steps address the cookie-sharing and session issues that cause the redirect loop and provide paths to reach support even when normal sign-in is failing.

    References:

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