Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
Are you referring to the numeric keypad, the keys 1 and zero pressed in sequence?
Or are you referring to the F10 function key?
10 Key on keyboard not working
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Chris Jones
0
Reputation points
the 10 key is not working on my keyboard, with the number lock engauged, it still doesn't work. have updated the driver, checked the settings and nothing seems to be working. How do we fix this?
Microsoft 365 and Office | Other
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Viorel 126.7K Reputation points2026-03-03T16:21:53.7733333+00:00 Do the other functions work if NumLock is off?
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2 answers
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Stefan Blom 335.2K Reputation points MVP Volunteer Moderator2026-03-03T19:30:26.3266667+00:00 -
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DYARI BARHAM 31,966 Reputation points Independent Advisor2026-03-02T22:14:47.2966667+00:00 Hi ,
I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.
When you say 10 key, I assume you mean the numeric keypad on the right side of your keyboard.
If Num Lock is turned on and it's still not working, press Num Lock once and look for the indicator light on your keyboard. Sometimes the light is off even though Windows shows it enabled.
Then, go to Settings > Accessibility > Mouse > Mouse Keys > Make sure it is turned OFF.
If it is off, boot into Safe Mode and test the number pad. You can also use a wired mouse if you are using a laptop. If the external one works, the built-in keyboard may have a hardware issue.
Please let me know if you need further assistance.