account got hacked

Question

account got hacked

lichte duif 0

my other email adress got hacked, last time i got into the account and looked into the send messengers and i saw that he 'the hacker' sold my account and many others so i added a 2 way autenticator but now its all blocked. he changed the mail to he's and same for the recorver mail.

i filled in the recorver account page but still says we cant do anyrhing for you. i can show a picture of my id and any other information .

2 answers

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Answer 1

Jeronimo Fuerte 34,845 Independent Advisor

Hi! Sorry to hear about the problems you have with your account. Please fill out this form https://aka.ms/recovermyaccount

This is a form you can fill out that will go to a team specially equipped to handle scenarios like this, you should get an email response. The team on the other end will help work through this situation.

Answer 2

Because the hacker changed both the primary and recovery email and the recovery form was already declined, only Microsoft’s official automated recovery and security tools can be used; support agents cannot override them or accept ID photos for consumer accounts.

Take these steps in order:

Secure devices first

On every PC/phone/tablet ever used with this account, run a full, updated antivirus/malware scan.
If any device looks compromised, clean it completely before trying to sign in again.

Use the Sign‑in Helper (primary path for hacked/blocked accounts)

Go to the Sign‑in Helper tool: Start.
Enter the hacked email or phone and follow the prompts for “hacked or compromised account” or “can’t sign in.”
If the account is blocked due to unusual activity, also see the unblock flow for Outlook.com: Sign-in Helper.

Retry account recovery correctly

If the Sign‑in Helper routes to the recovery form again, follow the official guidance: Help with the Microsoft account recovery form.
Use a device and location normally used for this account.
Provide as many details as possible: old passwords, subject lines of emails sent, frequent contacts, services linked to the account (Xbox, OneDrive, etc.).
If previously locked out for too many attempts, wait the full lockout period (at least 24 hours, preferably longer) before trying again, and avoid repeated submissions in a short time.

If the account cannot be recovered

If the automated systems still say “we can’t do anything,” that means the verification data provided does not meet the security threshold. In that case, the account cannot be restored, and support cannot manually reset it or accept ID to bypass security.
Create a new Microsoft account and secure it immediately with:
- A strong, unique password.
- Two-step verification (Microsoft Authenticator or another method).
- Up-to-date security info (alternate email and phone) that only you control.

Contain damage and notify contacts

Assume the hacked account may be used to scam others.
From another email or messaging method, warn important contacts not to trust messages from the compromised address.

If you see unusual sign-in alerts on any remaining Microsoft account

Go to Security basics → Review activity.
Mark activity that is not yours as This wasn’t me or Secure your account, then change the password and keep two-step verification enabled.

For future protection, always keep antivirus active, avoid reusing passwords, and regularly review security info and sign-in activity.

References:

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account got hacked

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