My product key wont set up

Question

Sorry, we can't set up your account right now how do i get it to work

Answer 1

Hi, I'm John!

That message usually means there’s an issue with the account or the way the product key is being redeemed.

To help narrow down the issue:

1. Is this for Microsoft 365, Office 2021/2024, or another version? Please provide the full license or subscription name.
2. Where did you purchase the product key from? (Microsoft Store or a third-party seller?)
3. Are you getting any error code along with that message?

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Click "Add comment" to let me know.

Regards,

John J.D.