Xbox not showing any recent purchases for minecraft that was gifted and viewed but never redeemed

Question

I gifted a copy of Minecraft to my friend, because the code had already been viewed, the Xbox website shows that I have no recent purchases, and I am unable to refund the copy even though it was never redeemed, since I sent it in the wrong region and she lives elsewhere. How do I get my refund if the game doesn't show up on the Xbox refund website?

Answer 1

need manual support

Answer 2

Because the gifted Minecraft code was sent in the wrong region and is not appearing on the Xbox refund page, the next step is to work through Microsoft’s standard refund/support channels rather than the automated webform.

1. First, verify the purchase on the Microsoft account order history used to buy the gift:
   • Go to the Microsoft account Order history page: Open Order history.
   • Confirm the Minecraft gift purchase is listed there and note the order details.
2. If the item does not appear in the Xbox refund tool but does appear in Order history, use support instead of the automated refund form:
   • For Xbox game refunds that cannot be requested online, go to the Xbox support “Request a refund for digital games” page referenced here: Request a refund for digital games.
   • If the refund option still does not appear, contact support directly (chat/call-back) from the Xbox/Microsoft Store support entry points and provide:
     • The order number from Order history.
     • Confirmation that the gift code was never redeemed.
     • The region mismatch (purchased in one region, recipient in another).
3. If the purchase also does not appear in Order history under the expected account, check whether the gift was bought while not signed in or under a different account:
   • Use Guest Order Lookup if needed: Guest Order Lookup.
   • Once the correct order is located, proceed with support as above.
4. If online refund/self-service options are unavailable for this transaction in the current market, contact Sales support for manual handling of the case: contact Sales support.

Support agents can see the actual order, confirm non-redemption and region issues, and determine eligibility for a refund even when the automated Xbox refund page does not show the purchase.

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References:

• Get a refund for apps and games purchased from Microsoft Store
• Check the status of your Microsoft Store return or refund
• Get an exchange or refund on devices bought from Microsoft
• Cancel an order or pre-order from Microsoft Store