some one is using my account

Question

some one had bought 4 xbox items at the cost of 19.99 and there was subscription for windows 365 that i never bought.

Answer 1

Hello James St Marie,

Thank you for reaching out to the Q&A forum.

From what you shared, it looks like someone got into your Microsoft account and made purchases you didn’t authorize (4 Xbox items and a Windows 365 subscription). I'm sorry you’re dealing with this; here’s what you should do now:

1. Secure your account

• Go to https://account.microsoft.com/security and immediately change your password to something strong and unique.
• Turn on Two-Step Verification (multi-factor auth) if you haven’t already.
• Under Sign-in activity review any unfamiliar logins and sign out of all sessions.
• Under Your devices remove any devices you don’t recognize.

2. Cancel the unwanted subscription & request refunds

• Sign in to https://account.microsoft.com/services.
• Under Services & subscriptions find the Windows 365 subscription and click Cancel (or turn off recurring billing).
• Still in your Microsoft account, go to Order history (Payment & billing > Order history), locate the four Xbox transactions, and select Request a refund or Report a problem.

3. Contact Microsoft support (live chat)

It’s best to contact Microsoft Support directly. They can review the charges, secure your account, and help with refunds if applicable.

Go to: https://support.microsoft.com/home/contact

1. In the search hox, type: Unauthorized charges on my Microsoft account
2. Hit "Get Help"
3. Scroll down to choose Sign in to contact support

Then follow the on-screen prompts to reach Support Team.

Tip: Support Team availability can vary, and retrying at a different time often helps.

Hopefully your concern will soon be addressed!

Sincerely.

Answer 2

Take these steps immediately to secure the account and deal with the unauthorized purchases:

1. Secure the Microsoft account
   • Go to the Microsoft account dashboard and sign in.
   • Change the account password and review/update security info (phone, alternate email) to ensure only trusted contact methods are listed.
   • Follow guidance in How to help keep your account safe and secure from the Microsoft account help page if needed.
2. Check recent orders and subscriptions
   • Go to account.microsoft.com/billing.
   • Select Payment & billing > Order history, choose the relevant date range, and look for the Xbox items and the Microsoft 365 subscription.
   • Confirm their status (for example, Completed or Redeemed).
3. Investigate the charges
   • If the charges are not recognized, go to the Manage your payments page from the Microsoft account dashboard and select Investigate for the relevant charge, as described in How to investigate a billing charge from Microsoft.
   • This helps determine whether it was a subscription with recurring billing, an in‑app purchase, or a purchase by someone else using the payment method.
4. Cancel the unwanted Microsoft 365 subscription
   • Go to Subscriptions and locate the Microsoft 365 subscription.
   • If it appears there, select Manage, then Cancel subscription, or turn off recurring billing as appropriate.
   • If cancellation options are missing, follow the troubleshooting steps in Unable to cancel your Microsoft subscription, including verifying the correct account and that there are no overdue payments.
5. Request a refund if eligible
   • After identifying the unauthorized or mistaken charges in order history, use the refund and billing help referenced under Billing in the Microsoft account help page (for example, Help with refunds and Investigate a billing charge).
   • If the charges are clearly unauthorized, also contact the bank or card issuer to report possible fraud and, if necessary, replace the card.
6. Prevent future unauthorized purchases
   • On Windows 10/11 devices using Microsoft Store, open the Microsoft Store app, go to Settings, and under Purchase sign-in, turn off I want to buy without a password, for faster checkout so a password is always required.
   • Repeat on each shared device.

If access to the account is lost or sign-in fails, use the guided Can’t sign in tool from the Microsoft account help page to recover access, then repeat the steps above.

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References:

• How to investigate a billing charge from Microsoft
• View your Microsoft Store order history
• Prevent unauthorized purchases from Microsoft Store
• Unable to cancel your Microsoft subscription
• Get help with your Microsoft account
• My username and password have stopped working