Account tied to Parent

Question

I'm the parent of a child account. Somehow, my child's account (the one I am asking the question with) became the owner of the family account and my email address. I cannot untangle to the two, so I cannot effectively set up Microsoft Family. I also cannot utilize my parent email address as my own, as it seems tied to everything he has.

I have tried account recovery more times than I would like to count. Even though, I clearly own my own email account and have entered all valid information, Microsoft does not allow me to recover my parent account.

I'm looking for any sort of viable option before I lose my mind.

Answer 1

Hi Kaden Daly,

Thanks for reaching out to Microsoft Q&A Forum. I understand that your child’s Microsoft account has unexpectedly become the family organizer and appears to be tied to your parent email, preventing you from properly setting up Microsoft Family and recovering control of your own account.

To help narrow this down further:

1, Are you currently able to sign in to https://family.microsoft.com using the child account that is listed as the organizer?

In the meantime, you can try these steps:

1, Sign in to https://family.microsoft.com using the child account that shows as the organizer

• Open the family group and review each member’s role
• Remove the parent email account entirely from the family group if it appears as a member

2, Promote the new parent account as organizer

• Add the new parent account to the family group
• Assign the Organizer role to the new parent account
• Once confirmed, remove the child account from the organizer role

3, Check age and consent status on the child account

• Sign in to https://account.microsoft.com/profile with the child account
• Verify the date of birth and region
• If the age is below the regional threshold, allow changes to sync for up to 24 hours after role updates

4, Leave the family group completely and recreate it

• From the child account, leave the family group
• Sign in with the new parent account
• Create a new family group and add the child again

5, Clear cached sign-in data before retrying changes

• Sign out of all Microsoft accounts in the browser
• Open a new InPrivate or Incognito window
• Sign back in and retry the family role changes

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