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Issues regarding the Azure Developer Certification

G Sanjeev Raj 0 Reputation points
2026-03-03T03:12:01.95+00:00

I have applied for Azure Developer Associate Certification and yesterday (02/03/2025) i started to attend the test but the procter named (Archi) said like you should not use external headphone rather you should only use external mic or built in laptop mic , so i tried to switch the laptop and then started to attend , but i was not able to login once again and then i havent received any mail regarding the test which was started that has been completed or not , now i am not able to reshedule my exam also . Kindly help me with this issue at the need. In the policy it has been stated that you should pay again to reshedule the exam like that it says.

Azure | Azure Training
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  1. Q&A Assist
    2026-03-03T03:12:28.0333333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Based on the described situation (online proctored Azure Developer Associate exam, issues with audio equipment, switching laptops, and then being unable to rejoin or reschedule), this requires direct intervention from the official support channels. Self-service reschedule will typically not work correctly when the session has already been launched and interrupted.

    Take these steps:

    1. Collect exam details
      • Date and time of the exam (02/03/2025).
      • Exam name and code (for Azure Developer Associate, for example AZ-204 if that is what was scheduled).
      • Registration ID and any confirmation numbers from Pearson VUE.
      • Any screenshots or notes that show the exam launch and the point where access was lost.
    2. Contact Pearson VUE support
      • Explain that the online proctored exam was started, the proctor requested a change of audio device, a laptop switch was attempted, and then re-entry was not possible.
      • Ask them to confirm the status of the exam appointment (whether it is marked as “delivered,” “no show,” or interrupted) and whether it can be reset or rescheduled.
      • Pearson VUE is the only party that can clarify what happened on their side during the live session and how the appointment was closed.
    3. Contact Microsoft Certification / Credentials Support
      • If Pearson VUE indicates the exam was delivered successfully or cannot directly reschedule, open a ticket with Microsoft Certification Support so they can review the exam record and scheduling status.
      • Use the Microsoft Certification Support / Microsoft Credentials Support portal referenced in the context to submit a case. Provide all details gathered in step 1, plus any response from Pearson VUE.
      • Clearly state that:
        • The exam was launched via online proctoring.
        • The proctor required removal of external headphones.
        • After switching devices, it was impossible to rejoin.
        • No completion email was received and the appointment cannot be rescheduled via the dashboard.
      • Ask them to either:
        • Reopen the appointment so it can be rescheduled without an additional fee, or
        • Confirm whether a new payment is required according to the current exam reschedule and cancellation policy.
    4. Check the certification dashboard
      • Sign in to the certification dashboard and verify whether the exam appears as:
        • Passed (in which case the issue is only with communications),
        • Failed,
        • No-show, or
        • Not listed at all.
      • Include a screenshot of this status in the support request so support can see what is visible on the candidate side.
    5. Follow the official exam policies
      • The general policy is that if an exam is cancelled or rescheduled with less than 24 hours’ notice, the exam fee is forfeited. However, when technical or proctoring issues occur during an active session, the resolution is handled case-by-case by Pearson VUE and Microsoft Certification Support.
      • Do not attempt to book and pay for a new exam until support has responded, otherwise it may be harder to request any courtesy reschedule.

    Because this is an account- and delivery-specific issue, only Pearson VUE and Microsoft Certification / Credentials Support can correct the record or override fees. Use both channels, provide full details, and wait for their written guidance before taking further action.

    References:

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