Getting monthly charge on my credit card. cannot locate subscription on any of my account

Question

Hello,

Asking for any sort of help here that could stop this monthly $100+ charges.

A Microsoft-g charge populates on my statement every month, i asked microsoft support and they said its a business charge and they send me a business support link.

when i attempt to fill out the form it asks me to describe in detail what the charge is for... i honestly dont know! so i get the following message

"We were unable to find an eligible support plan associated with your account. Please add a support plan from the options below."

When i try calling them i run into the same issue, cannot get past the automated machine to speak to a human.
I have looked at both of my microsoft accounts and i dont have any active subscriptions.

here are the latest transaction details

Microsoft G

105.60

Description Microsoft-G143497816

ref: 24204296060000405454211

card end in 3852

Answer 1

Dear Osama Ali,

Thank you for following up regarding the difficulty in reaching Microsoft Business Billing Support. Business-related charges such as the one described are handled by the dedicated billing team, and the most effective way to connect with them is through the Microsoft Business Support portal. When the automated system does not recognize a subscription, providing the transaction reference number (24204296060000405454211) and the card details ending in 3852 is essential. This information allows the billing team to trace the charge even if it is not linked to your visible accounts. If the online form blocks progress, the recommended approach is to use the “Contact Support” option within the Microsoft 365 Admin Center or request a callback by entering the transaction details directly. This ensures that a billing specialist can review the case and provide assistance in stopping future charges.

If this answer resolves your concern, please click Accept the answer so that confirmation is received.

Best regards,

QQ.

Answer 2

Dear Osama Ali,

Thank you for sharing the details regarding the recurring Microsoft-G charge on your statement. The description and reference number provided indicate that the charge is linked to a business or enterprise-related subscription or service. If no active subscriptions are visible in your Microsoft accounts, the charge may be associated with a different account, a business service provisioned under your card, or an enterprise agreement. A recommended next step is to contact Microsoft Support Billing directly with the transaction reference number (24204296060000405454211) and the card details ending in 3852. Providing this information allows the billing team to trace the exact subscription or agreement generating the charge. If the charge is not associated with your accounts, the billing team can assist in stopping future transactions and guide you through the refund process if applicable. It is also advisable to check with your financial institution to confirm whether the card has been used for any business-related subscriptions or agreements that may not appear under your personal accounts. If this answer resolves your concern, please click Accept the answer so that confirmation is received.

Best regards,

QQ.

Answer 3

The charge is most likely coming from a recurring Microsoft subscription or purchase that is not visible in the accounts being checked, or from a business/enterprise billing profile that is not linked to those personal accounts. Use the following steps to track it down and stop future charges:

1. Investigate the charge in Microsoft’s system
   • Go to the Manage your payments page of the Microsoft account dashboard and select Investigate for the unrecognized charge: Manage your payments.
   • This flow is specifically designed to help identify:
     • Subscriptions with recurring billing enabled.
     • Purchases made by family members or others using the card.
     • Previously declined charges that were later processed.
     • In‑app or other digital purchases.
   • More details on this process are here: How to investigate a billing charge from Microsoft.
2. Check all possible Microsoft accounts and order history
   • Sign in at account.microsoft.com/billing/orders.
   • If there might be more than one Microsoft account, sign out and try each possible email address.
   • After signing in:
     1. Select Payment & billing > Order history.
     2. Under Refine, set a date range that covers the months where the $100+ charge appears.
     3. Look for any orders with Completed or Redeemed status around the dates of the credit‑card charges.
   • If the matching order is found and it is a subscription, follow the “Cancel your Microsoft subscription” link from that page to stop future billing.
3. If the charge is a Microsoft 365 or other subscription and a refund is needed
   • First cancel the subscription from the account where it is found. Not all cancellations result in a refund, but cancellation is required to check eligibility.
   • Then use the refund flow described in How to get a refund on a Microsoft subscription.
   • If the charge is not recognized at all, use the same Manage your payments “Investigate” flow to handle unrecognized charges.
4. If the subscription or charge still cannot be found
   • Use the general Microsoft account help entry point and choose the billing options:
     • Start from Get help with your Microsoft account and select:
       • Cancel subscription or Investigate a billing charge.
   • If Microsoft Support cannot locate the transaction under any Microsoft account, contact the bank or card issuer to dispute the charge as potentially fraudulent. The Q&A guidance indicates that in such cases the bank can block the card and process a refund if appropriate.
5. If this is tied to a business/enterprise agreement
   • If the charge is truly from a business/enterprise billing account (for example, an Azure or Enterprise Agreement subscription), only the account owner or enterprise admin can see and manage those charges.
   • In that case, the organization’s EA contact or billing admin must review the Azure/EA billing account and cancel or adjust the subscription there.

Following these steps will either surface the hidden subscription so it can be cancelled and possibly refunded, or provide enough information to dispute the charge with the card issuer if it is not associated with any accessible Microsoft account.

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References:

• How to investigate a billing charge from Microsoft
• How to get a refund on a Microsoft subscription
• View your Microsoft Store order history
• Get help with your Microsoft account
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Request refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A