Cannot log in to email account from another computer, invalid password

Question

I created a second outlook.com email account and that is active on my computer. I tried to log in from another computer and it tells me invalid password. I clicked the forgot password and filled in the information but the response keeps being I did not provide enough information. How can I recover my account?

Answer 1

Hello,

Microsoft only allows recovery through the official Account Recovery Form. If you receive “not enough information,” your answers do not match the account data on file. Use a familiar device, enter correct previous passwords, exact subject lines of recent emails, and real contacts you emailed. Microsoft support cannot manually unlock or override this process. If the form continues to fail after multiple accurate attempts, the account cannot be recovered, and you will need to create a new one.