licence not found

Question

How do I know what licence or user email I redeemed my Microsoft Office with?

Answer 1

Hello andy hanham,

Thank you for reaching out to Microsoft Q&A forum

I understand that you wish to know what licence or user email you redeemed your Microsoft Office with.

Because Microsoft permanently links Office licenses to the email account used at redemption, here is what you can do to find which user email you redeemed your Microsoft Office with:

• Go to: https://account.microsoft.com/services
• Sign in with each email address you might have used (personal, work, school, old aliases).
• What you’ll see if it’s the right account:
  • The Office version (Microsoft 365, Office 2021, Home & Business, etc.)
  • Subscription status (Active / Expired)
  • Install button
  • Purchase or redemption date

When a key is redeemed, Microsoft sends a confirmation email from Microsoft. So, you should also try searching in all of your email mailboxes using keyword such as:

• Office activated
• You’re all set
• Microsoft 365
• Office Home & Business
• product key

Feel free reply back to this post if you need further assistance, I'll be happy to help.

Answer 2

To find which license and email account were used to redeem and activate Microsoft Office, use these checks depending on whether it is a home or business product.

1. Check in an Office app (Word, Excel, PowerPoint)
   1. Open Word, Excel, or PowerPoint on the Mac.
   2. Create or open a document.
   3. Go to File > Account (or Word > About Word / Account depending on version).
   4. Under Product Information, look for:
      • The product name (for example, Office Home & Student, Microsoft 365 Apps, etc.).
      • The email address shown as the account the product is licensed to.
2. If it is Microsoft 365 for business (work/school)
   • The license is associated with the work or school account assigned by the organization.
   • If the username is forgotten:
     • Contact the organization’s Microsoft 365 admin to retrieve the username or reset the password.
     • Or open Word/Excel/PowerPoint and use File > Account to see the work/school account under Product Information.
3. If it is Microsoft 365 for home or a one-time Office purchase
   • The account used is the same Microsoft account (personal email) used when the product key was redeemed or when Office was first purchased/activated.
   • Sign in with each possible personal Microsoft account at the Services & subscriptions page (see links in the references) to see which one shows the Office product.
4. If Office was preinstalled or bought from a store
   • If Office came with the device or from a retail/online store, the product key was redeemed into a Microsoft account during setup.
   • Check all personal Microsoft accounts by signing in to the Services & subscriptions page until the Office product appears.
5. If someone else installed Office
   • If another person installed Office and used their own account, the license may be tied to their Microsoft account instead. In that case, contact support with proof of purchase to correct the association.

If no Office license appears under any account and the apps show no license in File > Account, contact the admin (for business) or Microsoft support with proof of purchase.

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References:

• I forgot the account I use with Microsoft 365
• What Microsoft 365 business product or license do I have?
• Troubleshoot installing Office
• Why do I need an account to sign in to Microsoft 365 or Office?