Charged but no subscription

Question

Charged but no subscription

J 0

Signed up for a personal account subscription (£84.99/year) with a one month free deals. However couldn't log into the account using email signed up while the £84.99 has already been paid.

Moved form: <Microsoft 365 and Office | Word | For education | MacOS>

1 answer

Your answer

Answer 1

Xavier-D 5,240 Microsoft External Staff Moderator

Hello J,

Thank you for reaching out to Microsoft Q&A forum

I can see that you are currently unable to log in to your Microsoft account

Can describe more detail of what happen when you try to sign in with your account? is it wrong password or your sign in keep looping?

In the meantime, could you try sign in to this site using your account: https://account.microsoft.com/services but using your browser incognito/InPrivate mode.

This method could bypass sign in problem if you are encountering them.

Feel free reply back to this post and update me on your situation, I'll be happy to help.

Xavier-D 5,240 Reputation points Microsoft External Staff Moderator

2026-03-04T06:27:19.55+00:00

Hi J

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
J 0 Reputation points

2026-03-04T06:57:20.5366667+00:00

I could access to my account through the link above however it says i do not have any subscription although I have already made the payment.
Xavier-D 5,240 Reputation points Microsoft External Staff Moderator

2026-03-04T09:51:37.95+00:00
Hello J,

Thank you for responding

I understand, then I suggest you contact Microsoft support to assist you in this issue with your subscription not showing. Please follow this instruction here:

Open a website link - Contact - Microsoft Support

In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.

In this section, you will need to sign in to your Microsoft account.

Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm

You can select " Chat with a support agent in your web browser " to access the chat window.

I hope you can get the support you need, have a nice day.

Share via

Charged but no subscription

1 answer

Your answer